Clara Hernandez
Jamaica,NY
Summary
Dynamic professional with a proven track record in customer service and team leadership at Ly New York Hotel. Skilled in employee training and food preparation techniques, I enhanced customer satisfaction and streamlined operations. Known for maintaining cleanliness and fostering a collaborative environment, I consistently resolved issues swiftly, ensuring a positive experience for all guests.
Overview
3
3
years of professional experience
Work History
Juice Bar Manager
Manager
01.2024 - Current
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Designed appealing store layout to optimize space utilization and enhance the overall customer experience.
- Improved customer service rankings by resolving issues quickly and accurately.
Ly New York Hotel
Front Desk Position
07.2023 - 12.2023
- Greeted guests at reception area, maintaining a positive atmosphere.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments
- Proven ability to learn quickly and adapt to new situations.
S&S Store
Customer Sales Associate
04.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Queens Satellite
Jamaica, NY12.2022
Skills
- Cleanliness maintenance
- Employee training
- Food preparation techniques
- Customer service
- Time management
- Team leadership
- Sales promotion
Languages
Spanish
Full Professional
Timeline
Juice Bar Manager
Manager
01.2024 - Current
Ly New York Hotel
Front Desk Position
07.2023 - 12.2023
S&S Store
Customer Sales Associate
04.2022 - 10.2022
High School Diploma -
Queens Satellite
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