Clara Keener
Auburn,AL
Summary
Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. One year of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.
Overview
3
3
years of professional experience
Work History
Steward
Honest Coffee Roasters
2022.08 - 2023.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Lifeguard Manager
Monte Sano Swim Club
2021.05 - 2021.08
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Directed and oversaw maintenance records and incident reports.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lifeguard
Monte Sano Swim Club
2020.05 - 2020.09
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Huntsville High School
Huntsville, AL05.2023
Skills
- New Hire Training
- Customer Assistance
- Guest Satisfaction
- Safety Training
- Public Safety
- Time Management
Timeline
Steward
Honest Coffee Roasters
2022.08 - 2023.08
Lifeguard Manager
Monte Sano Swim Club
2021.05 - 2021.08
Lifeguard
Monte Sano Swim Club
2020.05 - 2020.09
High School Diploma -
Huntsville High School
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