Clara Melendez-Castro
Topeka,Kansas
Summary
Experienced Office Manager and administration professional with 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Office Manager
Pine Ridge Family Health Center
Topeka , KS
2020.06 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Supervised a team of medical professionals to ensure quality patient care.
- Managed financial operations including budget preparation, billing and accounts receivable and payable.
- Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Analyzed trends in denials in order to recommend process improvements which would reduce the number of denials received.
- Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Front Desk Receptionist
Topeka Housing Authority
Topeka , KS
2007.08 - 2020.06
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Topeka High School
Topeka, KS2004-05
Legal Office Assistant Certificate -
Kaw Area Technical School
Topeka, KS2004-05
Skills
- Compliance Monitoring
- Office Management
- Billing
- Customer Service
- Administrative Support
- Data Entry
- Computer Skills
- ICD-10 Coding
- Appointment Scheduling
- Medical Records Maintenance
- Multitasking and Organization
- Medical software applications
- Insurance billing procedures
- HIPAA Compliance
- Insurance Verification
- Phone and Email Etiquette
- EMR Software
- Problem-Solving
Languages
Spanish
Professional
Timeline
Office Manager
Pine Ridge Family Health Center
2020.06 - Current
Front Desk Receptionist
Topeka Housing Authority
2007.08 - 2020.06
High School Diploma -
Topeka High School
Legal Office Assistant Certificate -
Kaw Area Technical School
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