Clara Pankuch
Gainesville
Summary
Results-driven professional with a strong background in customer service and sales strategy. Proven ability to resolve problems efficiently and enhance team performance through effective training and collaboration.
Overview
4
4
years of professional experience
Work History
Store Operations Intern
Wegmans Family Food Markets
Gainesville
06.2025 - Current
- Collaborated with team members to ensure a clean and organized store environment.
- Participated in team meetings to discuss operational improvements and strategies.
- Answered telephone inquiries from customers regarding product availability, pricing, ordering information, returns and exchanges.
- Developed strategies to maximize sales opportunities by promoting products through special offers or discounts.
- Assisted in training staff on use of new software systems related to store operations.
- Prepared reports on weekly sales figures or other operational data as requested by management.
- Performed daily opening and closing duties for the store including cleaning tasks, stocking shelves, setting up displays, and organizing backroom inventory.
- Responded promptly to customer complaints or issues to resolve problems quickly and efficiently.
Front-End Coordinator
Wegmans Family Food Markets
Gainesville
07.2023 - 06.2025
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Trained new employees on operational procedures and company standards for service excellence.
- Implemented UI design changes based on feedback from stakeholders.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Cashier
Wegmans Family Food Markets
Gainesville
11.2021 - 07.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Bachelor of Arts - Graphic And Digital Design
Virginia Tech
Blacksburg, VA07-2029
Skills
- Graphic design
- User interface design
- Visual merchandising
- Customer service
- Team collaboration
- Sales strategy
- Staff training
- Problem resolution
- Scheduling flexibility
- Relationship building and management
- Delegating work
- Friendly and positive
- Store opening and closing
Timeline
Store Operations Intern
Wegmans Family Food Markets
06.2025 - Current
Front-End Coordinator
Wegmans Family Food Markets
07.2023 - 06.2025
Cashier
Wegmans Family Food Markets
11.2021 - 07.2023
Bachelor of Arts - Graphic And Digital Design
Virginia Tech