Clara Perez
Lakeland,FL
Summary
Underwriting Technician at GEICO with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in technical underwriting and data interpretation, I successfully streamlined processes, reducing turnaround times by 20%. A collaborative team player, I excel in problem-solving and maintaining compliance with industry regulations.
Professional with strong background in underwriting, adept at risk assessment, policy evaluation, and documentation. Known for reliability, adaptability, and collaborative team efforts to achieve significant results. Skilled in data analysis, regulatory compliance, and client communication, ensuring high standards and impactful contributions.
Overview
27
27
years of professional experience
Work History
Underwriting Technician
GEICO
Lakeland, FL
07.1999 - 02.2026
- Reviewed insurance applications for accuracy and completeness.
- Processed policy renewals and endorsements efficiently to maintain customer satisfaction.
- Collaborated with underwriters to assess risk factors and determine coverage eligibility.
- Utilized underwriting software to evaluate client information and support decision-making processes.
- Assisted in the development of underwriting guidelines to streamline operations and enhance efficiency.
- Conducted research on industry trends and regulations to inform underwriting practices.
- Trained new staff on policy procedures and best practices for data entry accuracy.
- Identified process improvements that reduced turnaround times for policy approvals and inquiries.
- Ensured data accuracy within underwriting systems by diligently reviewing inputted information for errors or inconsistencies.
- Worked closely with claims adjusters to analyze losses and determine appropriate reserve levels for each case.
- Increased overall department productivity by consistently meeting or exceeding individual performance metrics.
- Supported the underwriting team with timely, well-researched information on potential clients and risks.
- Maintained compliance with industry regulations and company guidelines in all underwriting activities.
- Managed a diverse caseload of applications, ensuring thorough evaluation and timely completion of each case.
- Enhanced underwriting efficiency by streamlining processes and implementing automated workflows.
- Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
- Evaluated submissions against established company guidelines, determining acceptability of risks within delegated authority limits.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and regulatory changes.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Sales Associate
Bealls Store
Lakeland, FL
07.2016 - 02.2021
- Assisted customers in finding products and providing exceptional service.
- Maintained store presentation through effective merchandising and organization.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team to meet sales goals and enhance customer experience.
- Managed inventory levels by restocking shelves and conducting stock checks.
- Handled customer inquiries, resolving issues to ensure satisfaction.
- Participated in training programs to improve product knowledge and sales techniques.
- Supported promotional events, increasing store traffic and engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate Of Science - Computer
Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic 05.1991
Skills
Policy adjustment
Data interpretation
Research
Policy administration
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Claims analysis
Relationship building
Policy renewal
Analyzing data
Team building
Task prioritization
Self motivation
Interpersonal skills
Client relations
Analytical thinking
Documentation
Goal setting
Risk assessment
Professionalism
Interpersonal communication
Data collection
Strategic planning
Time management abilities
Continuous improvement
Adaptability
Written communication
Policy analysis
Application review
Data management
Portfolio management
Sales techniques
Quote preparation
Fraud detection
Analytical skills
Regulatory compliance
Technical writing
Loss protection
Policy adjustment
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bealls Store
07.2016 - 02.2021
Underwriting Technician
GEICO
07.1999 - 02.2026
Associate Of Science - Computer
Universidad Catolica Madre Y Maestra