Lesly Barboza
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Aiming to leverage my skills to successfully fill an Administrative role. I posses excellent team leadership skills and a true commitment to excellence and safety in the workplace.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Worker’s Compensation Insurance Technician
State Compensation Insurance Fund, SCIF
1010 Vaquero Cir
10.2023 - Current
- Collaborated with team members to improve workflow efficiency.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Reviewed policy documents for accuracy and compliance.
- Implemented updates to internal databases for tracking purposes.
- Processed new applications, renewals, and changes to existing policies.
- Handled incoming phone calls from customers seeking information about their policies or asking questions about the company's services.
- Reviewed and updated customer information to ensure accuracy of policy data.
- Maintained accurate records of all policy transactions including cancellations, reinstatements, lapses.
- Performed follow-up calls with customers to verify receipt of documentation or answer any questions they may have had.
- Entered data into the computer system and generated reports as needed.
- Verified that all documents submitted were complete and accurate prior to processing them further.
- Organized information by using spreadsheets, databases or word processing applications.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Sales Assistant
Famoso Nut Company,LLC
McFarland
02.2021 - 10.2023
- Assist Logistics manager with coordinating weekly shipments
- Communicate with buyers on a day to day basis due to ongoing changes at the piers ports
- File Official documentation with Ocean Shiplines
- Use computer system to retrieve customer information, estimated arrival with container and status of purchase orders.
- Engaged in sales-oriented discussions to determine customer pain points.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Organized destination-specific storage and delivery processes.
- Consulted customs brokers to arrange passage of goods through customs.
- Discussed detailed port information to importers or exporters.
Administrative Assistant
Sunny Gem
Buttonwillow
07.2018 - 02.2021
- Scheduled appointments, meetings and events for management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Payroll Clerk
Sandridge Partners LLC
Buttonwillow
06.2015 - 07.2018
- Processed and issued employee paychecks, statements of earnings and deductions.
- Managed payroll for temporary, hourly and salaried employees.
- Managed weekly payroll duties and submitted data to payroll contractor.
Education
Associate of Arts -
Bakersfield College
Bakersfield, CA05-2025
Skills
- Attention to detail
- Data Entry
- Payment Processing
- Document Management
- Customer Assistance
- Policy compliance
- Time management
- Customer follow-up
- Policy adjustment
- Teamwork
- Document verification
- Administrative support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Additional Information
- References available upon request
Timeline
Worker’s Compensation Insurance Technician
State Compensation Insurance Fund, SCIF
10.2023 - Current
Sales Assistant
Famoso Nut Company,LLC
02.2021 - 10.2023
Administrative Assistant
Sunny Gem
07.2018 - 02.2021
Payroll Clerk
Sandridge Partners LLC
06.2015 - 07.2018
Associate of Arts -
Bakersfield College