Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Clara Pickett

Waynesboro,MS

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

15
15
years of professional experience

Work History

Painter

Howard Industries
02.2023 - Current
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Customer Service Representative

Concentrix
01.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

SITEL Worldwide
01.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Field Supervisor

Oxford Home Health
04.2018 - 01.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.

Direst Care Worker

Ellisville State School
04.2009 - 03.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

Education

Certificate - Medical Assistant

Med Lab Training
Richland MS
04.2024

High School Diploma -

Wayne County High School
Waynesboro, MS
05.2003

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Vital Sign Monitoring
  • Clinical Documentation
  • Patient-focused care
  • Customer Service
  • Medical terminology knowledge
  • Drawing up injections/ giving injections
  • Venipuncture
  • Order of draw
  • Specimen handling
  • Sample and specimen collection
  • Specimen labeling procedures
  • Blood collection techniques

Additional Information

I recently graduated from the Medical Assistant program and have completed my clinical training where I learned valuable skills in all aspects of the clinical settings for Medical Assistant.

Timeline

Painter

Howard Industries
02.2023 - Current

Customer Service Representative

Concentrix
01.2022 - 01.2023

Customer Service Representative

SITEL Worldwide
01.2021 - 01.2022

Field Supervisor

Oxford Home Health
04.2018 - 01.2021

Direst Care Worker

Ellisville State School
04.2009 - 03.2018

Certificate - Medical Assistant

Med Lab Training

High School Diploma -

Wayne County High School

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Clara Pickett