Clara Polanco
Ramona,CA
Summary
Bilingual Spanish / English Medical Office Specialist with Medical Assistant experience of 10 yrs and Referral coordinator. Professional telephone etiquette and organization skills, Efficient medical assistant skilled in tackling administrative and patient- oriented tasks work well in a fast-paced environment with knowledge of insurance verification. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Referral Coordinator, Receptionist, Medical Assist
DR. Carlos T De Carvalho
Chula Vista, CA
10.2023 - 06.2024
- Communicated regularly with patients regarding their care plans following a referral.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
New Patients Coordinator
Castillejos Eye Institute
Chula Vista, CA
04.2022 - 02.2023
Answer phones / Schedule patients
Verifying Insurance
Authorizations, Referrals
Electronic Medical Records
Medical Assistant
Clinica Panamerica
Rialto, Ca
08.2015 - 12.2016
- Front Office, answering phones, Scheduling Appointments, Verifying Insurance
- Back Office, Vitals, Laboratory, Drawing Blood,
- Administer Immunizations.
- Managed Over 50patients per day
Medical Assistant
Robert Chong D.P.M
Ontario, CA
10.2007 - 02.2013
- Front Office answering phones, scheduling appointments, insurance verification, pre-certification for procedures
- Back Office, drawing blood, vitals
- Assisted with In Office procedures
Medical Assistant
Clinica Medica Familiar
Chino, Ca
05.2005 - 08.2007
- Back Office, vitals, drawing blood, administering immunizations, administering injectable medication
Education
Medical Office Specialist
UEI College
04.2022
Medical Assisting
Everest College
06.2005
Skills
- Efficient at multi-tasking / Various types of Scheduling
- Phlebotomy / Laboratory
- Preparing and Maintaining Medical Records
- Authorizations & referrals
- Appointment Scheduling
- Insurance precertification processes
- Outbound calls
- Referral tracking
- Insurance Verification
- Follow-up Coordination
- Epic Systems
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
Certification
CPR, San Diego, Ca CPR BLS Nov 2021 - Nov2023
References
References available upon request.
Timeline
Referral Coordinator, Receptionist, Medical Assist
DR. Carlos T De Carvalho
10.2023 - 06.2024
New Patients Coordinator
Castillejos Eye Institute
04.2022 - 02.2023
Medical Assistant
Clinica Panamerica
08.2015 - 12.2016
Medical Assistant
Robert Chong D.P.M
10.2007 - 02.2013
Medical Assistant
Clinica Medica Familiar
05.2005 - 08.2007
Medical Office Specialist
UEI College
Medical Assisting
Everest College
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