Clara Robinson
Tampa,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Assist with restraining violent and misbehaving patients.
Overview
24
24
years of professional experience
Work History
Security Officer 1
Tampa General Hospital
02.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Assist in applying restraints to violent or dangerous patients.
- Patrol and monitor the mother / baby units, to maintain security and peace.
Security Guard
Garda World
03.2021 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Fraud Detection Representative
PSCU Financial Services
03.2021 - 08.2021
- Verify account activity and took appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
CREDIT CARD COLLECTION SPECIALIST
J.P. Morgan Chase Card Services
08.2019 - 02.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Handled 70 inbound/outbound calls, proactively providing solutions to resolve past due accounts. Restructuring credit card balances in long or short term repayment plans.
- Ability to use numerous tools to effortlessly navigate programs. Update card members credentials and personal information.
Customer Service Technical Support
CGS Tampa
05.2017 - 06.2018
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner, servicing over 340 hospitals nation wide. Open tickets by location, correct hospital name or code, locate room and enter staff name, position and contact information.
- Check diagnostics of computer, check for any alerts/errors from computers, controlling TV's movies, or internet provided by Get Well Network. Use application to restart or reboot of computer, to solve any loading screens, freezing or distortion.
Self Employed Sales Director
Legal Shield
09.2000 - 07.2017
- Educated and enroll prospect into Legal Attorney & Identity Theft plans. Best month enrolled 82 members .
- Trained and assisted all incoming sales team members.
Telesales Agent
Humana
08.2009 - 06.2012
- Calculated quotes, educated potential clients on Humana insurance options. Promoted ancillary products existing and new clients each month.
- Set up appointments with interested customers according to schedule availability for field service agents.
- Opened new accounts and documented personal, demographic and payment information in system.
Skills
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Additional responsibilities include securing the infant and newborn unit
- Participating in various incident responses, participating in facility lock down events, storing, and logging patient valuables, and performing physical security rounds on local work place facilities
- Conducting regular patrols and monitoring surveillance systems
Reference available upon request.
Clara Robinson 813-704-1663 clarob53d@gmail.com
REFERENCES: Available upon request.
EDUCATION: Hillsborough High School, Tampa -Diploma
STATE OF FLORIDA LICENSE: Insurance License - 2 - 15 #D046764
Security Guard License D #D3103494
Gaps in employment, Care Taker
Timeline
Security Officer 1
Tampa General Hospital
02.2023 - Current
Security Guard
Garda World
03.2021 - 08.2021
Fraud Detection Representative
PSCU Financial Services
03.2021 - 08.2021
CREDIT CARD COLLECTION SPECIALIST
J.P. Morgan Chase Card Services
08.2019 - 02.2021
Customer Service Technical Support
CGS Tampa
05.2017 - 06.2018
Telesales Agent
Humana
08.2009 - 06.2012
Self Employed Sales Director
Legal Shield
09.2000 - 07.2017
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