Confident bilingual Computer Technician looking for entry level position with one year experience in help desk environments, assisting both employees and customers with technology issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tech Support /Paraprofessional
Mansfield ISD
Mansfield, Texas
08.2020 - 07.2021
Supported classroom teacher virtual learning platform using Microsoft TEAMS.
Trained students in virtual classrooms and common areas to monitor, enforce rules and support lead teacher.
Helped students master new technology and instructional materials assigned by teacher.
Removed malware, ransomware and other threats from laptops and desktop systems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Completed inventory counts and organized supplies.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Driver
Uber Technologies Inc.
San Francisco (Melbourne, FL), CA
01.2017 - 12.2019
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Delivered employees and materials to job sites daily.
Special Education Teacher Assistant
Wood Elementary School
Waynesville, MO
01.2012 - 08.2016
Assessed student assignments to check quality and completeness before submission for grading.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Received and processed stock into inventory management system.
Supervised, planned, employed, and coordinated CBRN defense systems in support of joint and combined arms operations including CBRN reconnaissance systems, biological agent detection systems (BIDS), CBRN decontamination systems, and other hazard detection and warning systems.
Identified issues, analyzed information and provided solutions to problems.
Developed team communications and information for meetings.
Education
Modern Desktop Operator Certificate - Management Information Systems
ComputerMinds Institute
Euless, TX
02.2022
Master of Arts - Education/Mathematics
Drury University
Springfield, MO
05.2012
Master of Arts - Information Technology
American InterContinental University
Schaumburg, IL
12.2004
Bachelor of Science - Computer Science And Programming
Florida Institute of Technology-Melbourne
Melbourne, FL
1993
Skills
Microsoft Cloud Technology
Documentation Development
Attention to Detail
Error Detection
Multitasking and Prioritization
Analytical and Methodical
Training Materials Development
Software Development
Java, C, Python
Certification
Microsoft Azure Certification
Microsoft 365 Certification
Cisco Certified Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tech Support /Paraprofessional
Mansfield ISD
08.2020 - 07.2021
Driver
Uber Technologies Inc.
01.2017 - 12.2019
Special Education Teacher Assistant
Wood Elementary School
01.2012 - 08.2016
Nuclear Biological Chemical Specialist
US Army
11.1998 - 12.2002
Modern Desktop Operator Certificate - Management Information Systems
ComputerMinds Institute
Master of Arts - Education/Mathematics
Drury University
Master of Arts - Information Technology
American InterContinental University
Bachelor of Science - Computer Science And Programming