Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carson H. Cary

Rives,TN

Summary

Comprehensive tech support agent adept at handling several technical support queries and concerns per day. Recognized for resolving several problems in any given week and consistently meeting performance benchmarks in all areas. Hardworking and tech-savvy to prioritize workload.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tech Support

Gibson Connect
Trenton , TN
06.2023 - Current
  • Managed network operations and resolved technical issues proficiently.
  • Utilized troubleshooting abilities across different device types and brands for efficient issue resolution.
  • Provided technical support for software applications used by clients.
  • Assisted customers with product selection and provided technical support to resolve customer inquiries.

Software Analyst

Digital Dream Forge
12.2022 - Current
  • Created automation programs in Python using Selenium WebDriver to conduct bug-testing of websites
  • Imparted expertise in bug analysis by utilizing Jira and Mantis for documenting app defects.

IT Networking Intern

Discovery Park of America
08.2021 - 01.2022
  • Managed servers, routers, switches, and access points for seamless functioning.
  • Managed and resolved tickets in the Network and Server team's queue through the use of Spiceworks, the company's service desk solution.
  • Assisted in the management of devices across all VLANs via the UniFi Controller Console.
  • Prescribed and accurately executed troubleshooting measures to contribute to problem resolution.

Education

Bachelor of Business Administration - Management Information Systems

The University of Tennessee At Martin, College of Business And Global Affairs
Martin, TN
05.2022

Skills

  • Information Systems
  • Cloud
  • Data analysis
  • Scripting
  • Network Troubleshooting
  • Technology Implementation
  • Cisco Packet Tracer
  • Microsoft Office
  • Microsoft Access
  • SQL
  • Jira (Ticket System)
  • SQL Server Database
  • Programming Skills
  • Tech support

Certification

  • CompTIA Security+

Timeline

Tech Support

Gibson Connect
06.2023 - Current

Software Analyst

Digital Dream Forge
12.2022 - Current

IT Networking Intern

Discovery Park of America
08.2021 - 01.2022

Bachelor of Business Administration - Management Information Systems

The University of Tennessee At Martin, College of Business And Global Affairs

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Carson H. Cary