Clara Smiley
Jacksonville,NC
Summary
Detail-oriented and reliable candidate adept at juggling multiple priorities while maintaining a positive outlook. Demonstrated commitment to team success by willingly taking on additional responsibilities. Enthusiastic and hardworking individual with a keen eye for organization and a thirst for knowledge. Committed to supporting team efforts in achieving company objectives. Proven track record in supply management, consistently meeting company targets through methodical and efficient practices. Skilled in thriving under pressure and adapting to new challenges to elevate the organizational reputation.
Overview
9
9
years of professional experience
Work History
Bartender/ Server
Red Robin
Jacksonville, NC
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hostess
Carolina Ale House- LM Hospitality
Jacksonville, NC
12.2022 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Kept detailed payment records throughout shift to complete cash and card payments.
Ammunition Technician
US Marines Corps
Jacksonville, NC
11.2018 - 11.2022
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory and issuance of ammunition to teams of Marines.
- Supervised personnel and offered extensive mentoring and training assistance.
- Drove and operated heavy and light wheeled trucks and tracked vehicles.
- Carried out day-to-day-day duties accurately and efficiently.
Floor Associate
HomeGoods
Maryville, TN
05.2017 - 10.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
Host
O'Charley's
Alcoa, TN
03.2016 - 04.2017
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
Education
High School - undefined
Heritage High School
Maryville, TN05.2018
Skills
- Maintaining Clean Work Areas
- Company Leadership
- Paperwork and Documentation
- Inventory Counts
- Teamwork Skills
- Team training and development
- New hire training
- ABC standards
- Alcohol awareness
- Suggestive selling
- Highly reliable
Timeline
Bartender/ Server
Red Robin
10.2023 - Current
Hostess
Carolina Ale House- LM Hospitality
12.2022 - 10.2023
Ammunition Technician
US Marines Corps
11.2018 - 11.2022
Floor Associate
HomeGoods
05.2017 - 10.2018
Host
O'Charley's
03.2016 - 04.2017
High School - undefined
Heritage High School