Clara Tucker
Grand Rapids,MI
Summary
Biology graduate bringing a unique combination of clinical healthcare experience, relationship-based solicitation, and scientific knowledge. Experienced in prospecting, building rapport, educating customers and patients, navigating objections, and adapting communication to diverse audiences. Quick to learn technical information and translate it into clear, persuasive communication. Eager to apply these strengths in a dynamic, customer-focused healthcare environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
MEDICAL ASSISTANT
Eye Center of Grand Rapids
Grand Rapids, MI
10.2025 - Current
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Document and assess patients' clinical signs and symptoms to support accurate diagnoses and enhance clinical workflows.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Manage front-desk operations, overseeing appointment scheduling, patient payments, and medical insurance billing to ensure smooth practice operations.
SUPERVISOR
Abbott's Frozen Custard
Henrietta, NY
04.2021 - 09.2025
- Resolved customer complaints promptly, reinforcing positive guest experiences and loyalty.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined workflow processes, resulting in improved service speed during peak hours.
- Trained new employees on service standards and operational procedures.
FITNESS SUPERVISOR / RECEPTIONIST
Hope College
Holland, MI
08.2023 - 05.2025
- Educated guests on fitness equipment and facility resources, enhancing their experience and addressing individual questions and needs.
- Built relationships with members and guests through consistent face-to-face customer interaction.
- Managed guest inquiries and directed individuals to appropriate departments and resources, ensuring efficient resolution of concerns.
ENGAGEMENT CENTER SPECIALIST
Hope College
Holland, MI
10.2022 - 05.2025
- Cultivated relationships with major donors, resulting in increased contributions and support for initiatives.
- Executed donation solicitations, honing skills in prospecting, rapport building, needs discovery, objection handling, and securing commitments.
- Adapted communication approaches to different audiences while effectively communicating the value and impact of college initiatives.
- Handled high-volume phone and front-desk interactions, efficiently directing inquiries to appropriate departments to ensure prompt assistance.
- Coordinated communication efforts across multiple platforms to promote campaigns and increase visibility.
RESEARCH INTERN
The Table Nutrition Consulting
Forest Hills
01.2024 - 05.2024
- Analyzed emerging dietetic research to create accessible educational content that enhanced understanding of nutrition topics.
- Conducted literature reviews to identify relevant research articles and support project objectives.
- Developed promotional materials for nutrition programs, improving outreach and participation rates.
- Documented dietitian-client consultations to understand and improve patient-centered healthcare communication.
- Designed social media content based on current scientific and dietetic studies.
Education
Bachelor of Arts - Biology
Hope College
Holland, MI05-2025
Skills
- Relationship Building
- Patient Outreach
- Prospecting & Solicitation
- Medical Terminology
- Patient Education
- Customer Service
- Clinical Documentation
- Anatomy & Physiology
Certification
Michigan Health and Life Insurance Producer — Issued May 2025, Basic Life Support CPR — Issued June 2025, Adult First Aid — Issued June 2025
Timeline
MEDICAL ASSISTANT
Eye Center of Grand Rapids
10.2025 - Current
RESEARCH INTERN
The Table Nutrition Consulting
01.2024 - 05.2024
FITNESS SUPERVISOR / RECEPTIONIST
Hope College
08.2023 - 05.2025
ENGAGEMENT CENTER SPECIALIST
Hope College
10.2022 - 05.2025
SUPERVISOR
Abbott's Frozen Custard
04.2021 - 09.2025
Bachelor of Arts - Biology
Hope College