Clara Ware
Summary
Dynamic professional with extensive experience excelling in project management and customer relationship management. Proven track record of enhancing service responsiveness and driving innovative solutions. Skilled in data analysis and stakeholder communication, consistently achieving high customer satisfaction and fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Sr Specialist, Customer Support
Accolade
Scottsdale, AZ
08.2014 - Current
- Managed client accounts to ensure timely and effective support delivery.
- Developed customer specific training materials for front line employees to improve member experience
- Provided ongoing support to clients, addressing inquiries and concerns promptly.
- Provided strategic feedback to cross-functional partners to influence, roadmap, and service improvements
- Proactively prevent and detect issues before they escalate, safeguarding client health and engagement.
- Create clear data narratives that connect engagement claims and clinical outcomes to business impact.
- Led brainstorming sessions that promoted innovative solutions among teams.
- Support marketing and engagement strategies to drive member participation, and utilization
- Established clear communication channels to ensure timely and reliable follow through on commitments
Sr Mortgage Banker
JPMorgan Chase
Phoenix, AZ
12.2009 - 03.2014
- Established and nurtured client relationships, resulting in increased satisfaction and repeat business.
- Informed clients about changes in mortgage rates to assist with informed choices.
- Participated in networking events to expand professional contacts in local area.
- Facilitated loan processes for applicants from initial application to closing stage.
- Confirmed applicant details by collaborating with external agencies and credit bureaus.
- Worked closely with underwriters for timely loan approval and decision-making.
- Guided customers in selecting loans and credit lines based on individual needs.
- Recognized opportunities for cross-selling banking products to enhance customer offerings.
Skills
- Project management
- Customer relationship management
- Data analysis
- ROI attainment
- Sales strategies
- Stakeholder communication
Timeline
Sr Specialist, Customer Support
Accolade
08.2014 - Current
Sr Mortgage Banker
JPMorgan Chase
12.2009 - 03.2014