Clara Ivonne Grisales
Norwalk,CA
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Location Agent
CBAV Inc./World Locations
4658 W Washington Blvd. 203, Los Angeles, CA 90016
01.1999 - 02.2024
- Prepared and presented contracts and other legal documents to clients.
- Cultivated strong relationships with film industry professionals, leveraging connections to generate referrals and new business opportunities.
- Reviewed property listings, interviewed potential clients, accompanied clients to scout properties and effectively communicated condition and prepared production contracts.
- Streamlined internal processes for improved efficiency and productivity within agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Conducted Presentations and recommendations to client to identify potential and suitable properties based on individual production needs.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established positive flow of communication with producers, clients, and personnel involved in filming commercials, films and stills photography.
- Negotiated contracts with producers and property owners to maximize productivity.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Coordinated appointments to show producers prospective filming properties.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations. Scheduled personnel needed for each project to ensue contracts were abide by all parties.
- Scheduled personnel needed for each project to ensue contracts were abide by all parties.
- Processed City Permits for filming and photo shoots.
- Research for new listings.
- Preparing invoices, certificates of insurance, collecting payments from clients and paying vendors, freelance employees, sending wire transfers and balancing books for each project.
Manager
CBAV Inc / World Locations
4658 W Washington Blvd., 203 Los Angeles, CA 90016
01.1999 - 02.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Real Estate Agent
Allied Real Estate School
Warren, PA08.2024
Leadership
Cottonwood Leadership College
Los Alamitos, CA06.2015
High School Diploma -
Tecnical Particular De Cuautemoc
Chihuahua Mexico06.1992
Skills
- Customer needs determination
- Client Relationship Management
- Analytical and Logical Thinking
- Property Research
- Database Maintenance
- Positive Attitude
- Goal-oriented mindset
- Negotiation
- Information documentation
- Problem-Solving
- Customer service abilities
- Client Relations
- Organizational Skills
Languages
English
Spanish
Timeline
Location Agent
CBAV Inc./World Locations
01.1999 - 02.2024
Manager
CBAV Inc / World Locations
01.1999 - 02.2024
Real Estate Agent
Allied Real Estate School
Leadership
Cottonwood Leadership College
High School Diploma -
Tecnical Particular De Cuautemoc