Clara (Margie) Whitney
Independence,MO
Summary
A seasoned Senior Claims Adjuster from GEHA, I excel in strategic decision-making and effective communication, ensuring high accuracy rates in claims evaluation. My expertise in policy coverage and liability assessment, coupled with a commitment to professionalism, has significantly enhanced client satisfaction and streamlined claims processing. Continuously seeking professional growth, I embody integrity and attention to detail in every task.
Overview
28
28
years of professional experience
Work History
Senior Claims Adjuster
GEHA
09.1996 - 12.2024
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Leveraged industry expertise to provide valuable input during policy revisions, helping develop more comprehensive insurance offerings for clients.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
High School Diploma -
East High School
Kansas City, MO05-1987
Skills
- Strategic Decision-making
- Time management mastery
- Effective communication
- Attention to detail focus
- Data entry efficiency
- Professionalism and integrity
- Highly motivated
- Attention to detail
- Data entry
- Claims processing
Timeline
Senior Claims Adjuster
GEHA
09.1996 - 12.2024
High School Diploma -
East High School
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