Maral Logan
Eastvale,CA
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Workers Compensation claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims.
Overview
26
26
years of professional experience
Work History
Senior Claims Adjuster
Gallagher Bassett Services Inc.
Orange, CA
10.2015 - Current
- Handled claims for insured and captive programs from initial setup through resolution.
- Provided regular employer support, building trust and process transparency.
- Evaluated complex claims to ensure compliance with policy terms and regulations.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Developed comprehensive reports detailing claim status and recommendations for management review.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Implemented process improvements that increased claims processing efficiency by streamlining workflows.
Critical Claims Adjuster
Travelers Insurance
Diamond Bar, CA
10.2013 - 10.2015
- Evaluated and processed critical claims as well as contruction claims insuring compliance with company policies and regulations, particularly carve out regarding unions.
- Collaborated with medical professionals to assess claims related to injuries, facilitating timely resolutions.
- Developed streamlined processes for managing high-volume claims, enhancing workflow efficiency.
Senior Claims Adjuster
Gallagher Bassett Services Inc.
Orange, CA
06.2004 - 10.2013
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
Senior Claims Adjuster
Liberty Mutual Insurance and Temporary Positions
Southern California
11.1999 - 06.2004
- Initially hired with Liberty Mutual as a Claims Examiner.
- Promoted within two years to a Senior Claims Examiner.
- Began temporary position (temp examiner) for different Third Party Administrators until permanent position with Gallagher Bassett in June 2004
Education
Bachelor of Arts - Criminal Justice
California State University of Fullerton
Fullerton, CA01-1999
Skills
- Effective communication
- Professionalism and integrity
- Team leadership qualities
- Attention to detail focus
- Strategic Decision-making
- Analytical problem solving
- Conflict resolution techniques
Timeline
Senior Claims Adjuster
Gallagher Bassett Services Inc.
10.2015 - Current
Critical Claims Adjuster
Travelers Insurance
10.2013 - 10.2015
Senior Claims Adjuster
Gallagher Bassett Services Inc.
06.2004 - 10.2013
Senior Claims Adjuster
Liberty Mutual Insurance and Temporary Positions
11.1999 - 06.2004
Bachelor of Arts - Criminal Justice
California State University of Fullerton