ClaraYvette Valdez
San Jose,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Shell Loop Market
09.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Litter Abatement
Goodwill Industries Of Silicon Valley
03.2022 - 04.2023
- Softened and removed asbestos by spraying then scraping asbestos off surfaces.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Utilized diagnostic and identification tools to identify hazardous materials and differentiate between materials.
- Constructed and placed containment corridors between worksites to properly contain asbestos and hazardous materials.
Merchandiser
Kawahara Nurseries
04.2020 - 03.2021
- Created visual displays to highlight new and featured products.
- Developed themes, props and lighting for merchandise displays.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Organized store merchandise racks by size, style, and color.
- Verified products appeared at correct locations in proper quantities.
- Developed merchandising strategy to efficiently move overstock.
- Established strong vendor relationships to maintain and support business.
Customer Service Liaison
Ontrac Logistics
08.2019 - 04.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Friendly Customer Service Specialist
The Home Depot Inc.
05.2016 - 10.2018
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Arts - Leadership Emancipation K-12
06.2024
- [Scholarship Name] Scholarship Recipient
Bachelor of Arts - Speech Communication And Rhetoric
10.1988
High School Diploma -
06.1981
College Prep
Upward Bound Outstanding Student
- Honor Roll [Semester and Year]
Skills
- Regulatory Compliance
- Customer Service
- Revenue Generation
- Livechat Messaging
Timeline
Customer Service Specialist - Shell Loop Market
09.2022 - 04.2023
Litter Abatement - Goodwill Industries Of Silicon Valley
03.2022 - 04.2023
Merchandiser - Kawahara Nurseries
04.2020 - 03.2021
Customer Service Liaison - Ontrac Logistics
08.2019 - 04.2020
Friendly Customer Service Specialist - The Home Depot Inc.
05.2016 - 10.2018
San Jose State University - Master of Arts, Leadership Emancipation K-12
California State University - Long Beach - Bachelor of Arts, Speech Communication And Rhetoric
Mount Pleasant High School - High School Diploma,
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