Job Search Status
Open to workDesired start date: Immediately
Open To Work
Denzel A Johnson
Jacksonville,United States
Work Preference
Summary
Tireless, flexible, and compassionate professional seeking to leverage Education, Medical Internships, and Administrative experience to transition into a role where a drive to provide quality support can be fully utilized
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Specialist
Comcast
Jacksonville, Florida
02.2020 - Current
- Resolved customer inquiries through phone, chat, and email support.
- Guided customers in troubleshooting services and equipment issues.
- Collaborated with teams to enhance customer service procedures.
- Managed escalated issues and provided effective solutions promptly.
- Trained new staff on best practices for customer engagement.
- Updated customers on service outages and resolutions proactively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Comcast
Jacksonville, Florida
09.2017 - 02.2020
- Assisted customers with technical issues regarding cable and internet services.
- Resolved billing inquiries through effective communication and problem-solving skills.
- Educated customers on service features and troubleshooting steps for devices.
Retention associate
Comcast
Jacksonville, Florida
05.2017 - 09.2017
- Assisted in managing customer inquiries through various communication channels.
- Collaborated with team members to streamline service processes and improve efficiency.
- Supported training initiatives for new employees on company policies and procedures.
- Maintained accurate records of customer interactions and transactions in systems.
- Provided feedback on service improvements based on customer experiences and needs.
Patient Transport
Broward Health Medical Center
F.t Lauderdale, United States
06.2012 - 04.2013
- -Started as a volunteer 2010-2012
- -Hired shortly after graduating from high school
- Http://www.AtsReview.com
Education
High School Diploma -
Dolphin Park High School
Miramar, FL, United StatesSkills
- Basic life support
- Patient transportation
- Troubleshooting
- Customer support
- Escalation management
- Voice communication
- Training development
- Customer relationship management
- Service process optimization
- Service knowledge
- Compliance adherence
- Problem solving
- Effective communication
- Team collaboration
- Adaptive learning
- Critical thinking
- Schedule mastery
- Customer order management
- Telephone etiquette
- Regulatory compliance
- Report generation
- Senior leadership support
- Call centers
- Customer retention
- Account management
- Excellent written and oral communication
- Price quotes
- QC
- Customer relations
- Problem resolution
- Customer relationship management (CRM)
- De-escalation techniques
- Customer service
- Complaint resolution
- Conflict mediation
Applicant
Denzel A Johnson, 6909 southern oaks dr W, Jacksonville, FL, 32244, 9542487094, 9542487094, denzelajohnson@gmail.com, Tireless, flexible, and compassionate professional seeking to leverage Education, Medical Internships, and Administrative experience to transition into a role where a drive to provide quality support can be fully utilized., Patient Transport, Broward Health Medical Center, F.t Lauderdale, FL, United States, 06/01/12, 04/01/13, Started as a volunteer 2010-2012, Hired shortly after graduating from high school, Dolphin Park High School, Miramar, FL, United States, High School Diploma, 3.0, 01/01/09, 01/01/11, Basic life support, Three years patient transportation experience
Timeline
Customer Service Specialist
Comcast
02.2020 - Current
Customer Service Representative
Comcast
09.2017 - 02.2020
Retention associate
Comcast
05.2017 - 09.2017
Patient Transport
Broward Health Medical Center
06.2012 - 04.2013
High School Diploma -
Dolphin Park High School