Dedicated support specialist with a diverse background in customer service and emergency operations. Known for effective team collaboration and crisis management. Eager to apply strong data entry and software skills to improve customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
SpanTech
Glasgow, Kentucky
07.2024 - Current
Managed customer accounts using company-specific software systems.
Answered incoming customer inquiries regarding product and service information.
Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Performed data entry of customer orders into the company's order management system.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
911 Operator
City Of Glasgow
Glasgow, Kentucky
08.2022 - 07.2024
Managed emergency calls and assessed situations for appropriate response.
Coordinated with police, fire, and medical services for efficient incident handling.
Operated communication systems to relay critical information promptly.
Documented call details accurately for record-keeping and analysis.
Provided calm and clear instructions to callers during emergencies.
Participated in training sessions to enhance operational skills and techniques.
Managed multiple tasks simultaneously while remaining calm under pressure.
Assistant Teacher
North Jackson Elementary School
Glasgow, Kentucky
08.2019 - 08.2022
Assisted teachers in delivering engaging lesson plans and classroom activities.
Supported students with individual learning needs and encouraged participation.
Conducted small group instruction to reinforce key concepts and skills.
Collaborated with staff to implement effective classroom management strategies.
Organized classroom materials and resources for daily lessons and activities.
Communicated with parents about student progress and classroom events.
Participated in professional development workshops to enhance teaching skills.