Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Young

Glasgow,KY

Summary

Dedicated support specialist with a diverse background in customer service and emergency operations. Known for effective team collaboration and crisis management. Eager to apply strong data entry and software skills to improve customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

SpanTech
Glasgow, Kentucky
07.2024 - Current
  • Managed customer accounts using company-specific software systems.
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Performed data entry of customer orders into the company's order management system.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

911 Operator

City Of Glasgow
Glasgow, Kentucky
08.2022 - 07.2024
  • Managed emergency calls and assessed situations for appropriate response.
  • Coordinated with police, fire, and medical services for efficient incident handling.
  • Operated communication systems to relay critical information promptly.
  • Documented call details accurately for record-keeping and analysis.
  • Provided calm and clear instructions to callers during emergencies.
  • Participated in training sessions to enhance operational skills and techniques.
  • Managed multiple tasks simultaneously while remaining calm under pressure.

Assistant Teacher

North Jackson Elementary School
Glasgow, Kentucky
08.2019 - 08.2022
  • Assisted teachers in delivering engaging lesson plans and classroom activities.
  • Supported students with individual learning needs and encouraged participation.
  • Conducted small group instruction to reinforce key concepts and skills.
  • Collaborated with staff to implement effective classroom management strategies.
  • Organized classroom materials and resources for daily lessons and activities.
  • Communicated with parents about student progress and classroom events.
  • Participated in professional development workshops to enhance teaching skills.

Education

High School Diploma -

Barren County Schools
Glasgow
05-2005

Skills

  • Customer account management
  • Customer relationship management
  • Order processing
  • Payment processing
  • Medical billing
  • Healthcare compliance
  • Medical recordkeeping
  • Patient support
  • Medication management
  • HIPAA compliance
  • Emergency response planning
  • Nutritional support
  • Microsoft Office
  • Excel spreadsheets
  • Software proficiency
  • Database management
  • Documentation and recordkeeping
  • Front office operations
  • Administrative operations
  • File conversion
  • Teamwork
  • Human resource laws
  • Purchase orders organization
  • Data entry
  • Basic life support certification

Certification

  • CPR
  • CNA

Timeline

Customer Service Specialist

SpanTech
07.2024 - Current

911 Operator

City Of Glasgow
08.2022 - 07.2024

Assistant Teacher

North Jackson Elementary School
08.2019 - 08.2022

High School Diploma -

Barren County Schools
Andrea Young