MICHAELA DEBERRY
Bryan Texas Utilities
Bryan,TX
16
years of professional experience
1
Certification
Dependable and motivated professional with over 10 years of customer service experience, demonstrating a strong track record in delivering exceptional service, resolving customer concerns, and effectively managing multiple responsibilities in fast-paced environments. Proficient in communication, problem-solving, and time management, consistently maintaining accuracy in daily tasks. Recognized for flexibility, thoroughness, and a willingness to embrace new skills and responsibilities. Committed to ongoing professional growth and making positive contributions to any team or organization.
Work History
Customer Service Specialist
8 Years 6 Months- Facilitated exceptional customer support through in-person, phone, and email, efficiently resolving inquiries related to accounts and services.
- Processed and reconciled payment types (cash, check, electronic), ensuring accurate daily transaction balances and financial reports.
- Administered account management tasks, setting up payment arrangements and managing commercial accounts to meet customer needs.
- Conducted end-of-day closing procedures, balancing cash drawers and reconciling transactions to maintain financial accuracy.
Customer Service Representative
1 Year 2 Months- Managed and resolved high volume of customer calls regarding electricity billing, addressing inquiries about charges, payment options, and account status to enhance customer satisfaction.
- Assisted clients in selecting optimal electricity plans, leveraging product knowledge to improve customer engagement and support informed decision-making.
- Responded promptly to inquiries via phone and email, ensuring accurate information delivery regarding accounts and billing issues to maintain customer trust.
Student Service Representative
2 Years 11 Months- Guided students through financial aid process, ensuring comprehension of application procedures and documentation requirements to facilitate timely access to funding.
- Offered information on scholarships and loan options, helping students make informed financial decisions.
- Provided information on scholarships and loan options, empowering students to make informed financial decisions for their educational goals.
Cashier
11 Months- Processed transactions with accuracy and efficiency, contributing to customer satisfaction.
- Monitored inventory levels and restocked items, ensuring consistent product availability.
- Processed customer transactions accurately, handling cash, cards, checks, and mobile payments.
- Balanced register drawers and resolved discrepancies while maintaining daily accountability.
- Greeted customers promptly, answered product questions, and provided courteous checkout support.
Cashier
2 Years 7 Months- Processed customer orders and payments, contributing to positive customer experience through timely service.
- Maintained cleanliness and organization in dining area with team, supporting a welcoming environment for customers.
- Processed cash, card, and mobile payments accurately at register
- Balanced tills and resolved end-of-shift discrepancies
- Provided friendly customer service for fuel, grocery, and convenience store purchases
Education
High School Diploma
Skills
Customer account management
Account management
Microsoft Word
Excel
PowerPoint
Attention to detail
Time management
Adaptability
Self-motivation
Strong communication
Conflict resolution
Certification
- Licensed Esthetician
Timeline
Customer Service Specialist
Bryan Texas Utilities
04.2018 - CurrentRead More
Customer Service Representative
Primary Services
02.2017 - 04.2018Read More
Student Service Representative
Greenwood Hall
03.2014 - 02.2017Read More
Cashier
Rattlers Country Store
04.2013 - 03.2014Read More
Cashier
Wendy's
09.2010 - 04.2013Read More
James Earl Rudder High School
High School Diploma
Read More