Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bianca Rodriguez

San Angelo

Summary

Energetic and professional. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Home Depot #6532
04.2023 - Current
  • Multitask, customer service on the phone
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Created a new customer database by entering customer information into a database
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Phone Handling

Cashier

HEB
10.2020 - Current
  • Managing transactions with customers using cash registers
  • Ringing up items and ensuring pricing is accurate
  • Collecting payments whether in cash or credit
  • Working at a fast pace environment with other partners to ensure the customer has a quick yet efficient check out process

Claims Technician

Kelly Services
11.2023 - 09.2024
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Generated, posted and attached information to claim files.
  • Modified, updated and processed existing policies.
  • Maintained confidentiality of patient finances, records, and health statuses.

Optometrist Technician

SUNSET EYE CARE
11.2021 - 03.2022
  • Including but not limited to, check patients eye pressure
  • Take pictures of the retina using an OPTOS machine
  • Check the reading of patients glasses prescription
  • Do patient work ups, type in the chief complaint
  • Check the visual acuities of the patient
  • Check the patients visual fields
  • Set up the phoroptor for the doctor
  • Scribe for the doctor assist the doctor with minor procedures
  • Assist patients with contact lens fitting
  • Reassess the patient if needed
  • Check in patients as they arrive for their appointment
  • Schedule, and reschedule appointments

Customer Service Associate

AAFES Exchange Service
07.2019 - 05.2020
  • Includes but is not limited to, interacting with customers, ringing up and checking out customers
  • I also take payments on the Military Star credit card
  • My duty also includes maintaining a friendly attitude to my fellow coworkers and management
  • I have accomplished the feeling of satisfaction, at the end of the work day knowing i am able to attend to many Soldiers and their families
  • I have continued to perform my skills of communication, dependability and great job performance
  • I have also continued to show my great ability to work along side supervisors and management

Education

Certificate - Emergency Medicine

Howard College
San Angelo
05-2025

High School Diploma -

Lake View High School
San Angelo, TX
05.2015

Skills

  • Customer service
  • Cash handling
  • Computer skills
  • Bilingual
  • Patient Care
  • Time Management
  • Phone Etiquette
  • Vital sign assessment
  • Patient management
  • Direct patient care
  • Patient assessments
  • Patient transport
  • Emergency response
  • Basic life support
  • Geriatric patient care
  • Pre-hospital care
  • Scene assessments
  • Clear communication
  • Patient evaluations
  • Reporting
  • Compassion and empathy

Accomplishments

  • Completed the EMT Basic course at Howard College
  • Assisted Emergency Room Technicians, Nurses and Paramedics

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Claims Technician

Kelly Services
11.2023 - 09.2024

Customer Service Specialist

Home Depot #6532
04.2023 - Current

Optometrist Technician

SUNSET EYE CARE
11.2021 - 03.2022

Cashier

HEB
10.2020 - Current

Customer Service Associate

AAFES Exchange Service
07.2019 - 05.2020

Certificate - Emergency Medicine

Howard College

High School Diploma -

Lake View High School