CLARE COLEMAN
Avon,OH
Summary
Strategic senior executive known for building high-performing teams and driving revenue growth in the senior living sector. Orchestrated rapid expansion of a new division, achieving significant operational milestones and enhancing financial performance. Committed to continuous improvement and aligning strategies with the company vision to foster sustainable success.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
President and COO, Senior Living Division
Reliant Rehab
10.2025 - 10.2026
- Recruited to launch and lead Living Rehab, Reliant Rehab's private equity-backed Senior Living Division providing physical, occupational, and speech therapy and wellness services to senior living communities. Built the business from a blank page with full P&L accountability, and served as the division's operating voice to the board, private equity sponsors, and banking partners.
- START-UP LAUNCH & GROWTH
- Scaled the division from zero to 41 senior living communities across East and West regions within nine months of launch, growing monthly revenue to $827K (approaching a $10M annual run rate).
- Designed go-to-market model around aging in place, integrating predictive fall-risk analytics with Reliant Grow skilled nursing partnership program to enhance community occupancy.
- Developed national growth strategy assessing states on labor cost, payor mix, licensure, and referral density, prioritizing expansion in 23 states for optimal resource allocation.
- BOARD, INVESTOR & EXECUTIVE LEADERSHIP
- Presented monthly operating results, MD&A, and forward strategy to the board, private equity sponsors, and banking partners with candid, decision-ready framing.
- Anchored board reporting on facility labor margin (FLM), aligning investor communication, site economics, and operating decisions around a single value metric.
- Introduced a portfolio prioritization framework (Confident, Proving Out, Manage Customer, Exit) giving the board clear visibility into each community's path to target margin.
- Led executive strategy sessions on the operating model and scaling plan, supported by breakeven and sensitivity models and decision-forcing EBITDA levers.
- TEAM BUILDING & ORGANIZATIONAL DESIGN
- Recruited and built the leadership team from the ground up: VP of Operations, Regional Directors of Operations, Area Managers, business development leaders, VP of Clinical Excellence, VP of Revenue Cycle Management, and FP&A Manager.
- Designed the field leadership structure and partnered with Talent Acquisition to staff 40+ new communities with licensed therapists.
- Mobilized Reliant shared services (IT, Legal, HR and Recruiting, Finance) to run a lean start-up on established enterprise infrastructure.
- Consolidated two regional structures into a single national Senior Living region, removing a management layer and improving SG&A leverage.
- Built communications for a distributed frontline workforce, including manager-led cadences and a town hall celebrating the 40-community milestone.
- OPERATING MODEL & FINANCIAL PERFORMANCE
- Created structured six-stage New Start Implementation Process with defined owners, approval gates, and pro forma margin thresholds, establishing 60-day contract-to-go-live standard for operational efficiency.
- Reduced labor cost per minute from $4.22 to $1.64 through productivity management, labor rate discipline, and scale.
- Delivered the division's first positive total labor margin in July 2026, lifting company-wide FLM from 9.7% to 15.3% in one month, with the East region reaching 21.5%.
President and COO
Encore Rehabilitation Services
Farmington Hills, MI
01.2013 - 01.2025
- Provided executive leadership across all facets of operations, HR, recruiting, people management, and strategic planning. Identified opportunities to increase revenue, expand business and drive efficiency while ensuring alignment of business operations and regulatory changes. Fueled Encore's growth from a small company, successfully positioning the organization as a leader within the industry. Seamlessly navigated the organization through major growth and development including 2 private equity partners and 4 acquisitions.
- Grew Encore from $105M Rev/$14M EBITDA to $372M Rev/$43 M EBITDA post 4 acquisitions and organic growth.
- Orchestrated 2 acquisitions (purchase price $118M) in 2016 rapidly scaling the organization from 111 contracts to 400+ within 48 hours and 2 additional add on acquisitions in 2019 and 2021.
- Reduced overhead costs by $4M post-acquisitions through an analysis of potential synergies and development of an integration plan to achieve, track and maintain these benefits.
- Led an $800k initiative to rebrand the entire organization from logo to programs over 7 months. Revitalized corporate culture, sparked employee engagement, and slowed voluntary resignations by 5% in the wake of the pandemic.
- Revamped recruiting and onboarding processes using an automated applicant tracking system.
- Retained 85% of customers since 2013 despite complex industry and economic challenges.
- Developed and launched a new revenue channel in 2022 with a projected revenue of $4M in 2023 capitalizing on the demand for aging in place services by providing at home and outpatient services.
Senior Vice President
Select Therapies
Aliso Viejo, CA
01.2005 - 01.2013
- Took ownership of a team of 7 Regional VPs responsible for the daily operations of therapy departments within 150 skilled nursing facilities and 1k+ employees across a 7-state footprint. Leveraged clinician experience to align customer-focused strategy with business vision. Drove business development efforts and led RVPs to double their regions' book of business.
- Established industry-leading clinical programming, enabling clinicians to reach more residents and enhance customer experience.
- Expanded contracts from 70 to 150, generating significant revenue with most valued at $150k each.
- Developed strong customer relationships, fostering long-term growth and enhancing facility census.
Regional Vice President
Rehabworks
Jacksonville, FL
- Directed regional operations to enhance patient rehabilitation services across multiple locations.
- Directed operations and financial strategy for 30 physical rehabilitation clinics across long term care, outpatient, hospital, and pediatric settings.
- Managed budget allocations to optimize resource distribution within the region.
- Collaborated with leadership to develop strategic initiatives for service improvement.
Speech Pathologist
Novacare, Inc.
Jacksonville, FL
- Delivered speech pathology services to pediatric, adult, and geriatric patients with diverse injuries, illnesses, and disabilities, facilitating improved communication and functional outcomes.
Education
Master of Arts (MA) - Speech Pathology
Case Western Reserve University
Cleveland, OH05-1989
Bachelor of Arts (BA) - Speech Sciences
University of Toledo
Toledo, OH06-1987
Skills
- P&L oversight
- Budget forecasting
- KPI management
- Cost reduction
- Operational efficiency
- Revenue growth
- Start-up growth
- Strategic Business Partnerships
- Investor relations
- Project Management
- Program management
- Product Launch
- Process optimization
- Employee retention
- Integration planning
Personal Information
Title: PRESIDENT/ CHIEF OPERATING OFFICER (COO)
Certification
RAC-CT (Resident Assessment Coordinator / Certified Program) Certification
Custom
- Business Growth & Innovation
- Change Management
- New Lines of Business
- Healthcare Operations
- FINANCIAL ACUMEN
- BEST PRACTICES
- ORGANIZATION TRANSFORMATION
Timeline
President and COO, Senior Living Division
Reliant Rehab
10.2025 - 10.2026
President and COO
Encore Rehabilitation Services
01.2013 - 01.2025
Senior Vice President
Select Therapies
01.2005 - 01.2013
Regional Vice President
Rehabworks
Speech Pathologist
Novacare, Inc.
Master of Arts (MA) - Speech Pathology
Case Western Reserve University
Bachelor of Arts (BA) - Speech Sciences
University of Toledo