Experienced leader with 10+ years of hands-on team management, focusing on employee growth and goal achievement. Skilled in dynamic roles, known for building strong teams, ensuring compliance, and delivering top-tier customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Regional Supervisor
New Hampshire State Parks
Allenstown, NH
03.2019 - 07.2025
Assisted the Regional Supervisor in managing the administration, operations, and maintenance of 14 state parks and public recreation areas.
Collaboratively supervised a team of 5 full-time managers, ensuring safety compliance, adherence to policies, and delivering top-tier guest experiences to thousands of visitors.
Directly recruited and oversaw new seasonal managers, coordinating and supervising their onboarding and training, ensuring their adherence to dynamic expectations and policies.
Coordinated emergency response efforts with local and state agencies during high-traffic periods and severe weather events, ensuring swift, effective action and public safety.
Managed seasonal employee lifecycle from recruiting to initial onboarding for staff across multiple park locations.
Enterprise Program Assistant
New Hampshire State Parks
Concord, NH
09.2015 - 03.2019
Spearheaded the development and implementation of a newly developed point of sale and reporting software, creating the user manual for state employees upon launch.
Delivered statewide training sessions on effective software use, facilitating adoption, and enhancing operational efficiency.
Created a suite of support materials, including user guides and quick-reference tools, to improve accessibility and streamline daily software use, state reporting, and fee collection.
Assistant Park Manager
Pawtuckaway State Park
Nottingham, NH
06.2014 - 03.2019
Worked with the Park Manager to manage daily park operations, ensure continuous policy compliance, and provide exemplary guest experience to thousands of guests.
Oversaw the employee lifecycle and supervision of seasonal staff across Pawtuckaway State Park to ensure operational efficiency.
Coordinated with Park Manager, seasonal staff, and public stakeholders to implement routine maintenance and enhance infrastructure.
Recorded visitation and revenue data accurately; streamlined procurement and inventory management of operational supplies.
Education
Assoc. - Environmental Studies
North Shore Community College
Danvers, MA
06-2018
Skills
Team-Focused Leadership
Employee Development and Mentoring
Employee Training
Conflict Resolution
Interpersonal Communication
Written Communication
Retail Management
Operations Management
Emergency Management
Documentation and Reporting
Task Prioritization
Resource Management
Certification
Certified Public Trainer - State of New Hampshire Bureau of Education and Training
Certified Public Manager - State of New Hampshire Bureau of Education and Training
Certified Public Supervisor - American State Parks Leadership School