Clare Palmatier
Iowa City,IA
Summary
Passionate leader and organizational problem-solver with advanced supervisory, team building, and patient support skills and a background in diversity, equity, and inclusion. Experience stepping into roles and quickly making positive changes to drive both company and client success. Focused on using training, assessing, and morale-building techniques to maximize employee engagement in current and new policies and procedures while providing the highest quality of care for people from all walks of life.
Overview
4
4
years of professional experience
Work History
Crisis Triage Counselor
CommUnity Crisis Services & Food Bank
Iowa City, IA
10.2023 - Current
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
Administrative Site Manager
Psychiatric Associates Of Iowa City
Iowa City, IA
05.2023 - Current
CommUnity
- Gathered and maintained patient information and records and obtained social or medical history.
- Triaged incoming crisis calls from patients and patient relatives while maintaining HIPAA regulations to the highest degree.
- Worked directly with patients, including minor and geriatric patients, to resolve continuity, quality, and ethicality of care concerns.
- Identified and solved problems to enhance management and business direction while working directly with patients and providers to support excellent care and ethical practice.
Practicum Student
University of Iowa Center for Teaching
Iowa City, IA
08.2022 - 12.2022
- Learned new methods, processes and procedures for research and writing.
- Worked as team member on complex academic projects.
- Created a collaborative resource for faculty to promote diversity and inclusion
Manager on Duty
Java House
Iowa City, IA
08.2021 - Current
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
General Manager of Food Service
Scooter's Coffee
Burlington, IA
03.2020 - 01.2021
- Collaborated with OSHA to promote an equitable and safe workplace
- Responded to customer concerns efficiently, accurately and with detailed information.
- Prepared and led food service training programs to teach staff various tasks.
Education
Bachelor of Arts - Gender, Women's, And Sexuality Studies
University of Iowa
Iowa City, IA05.2023
Associate of Arts - General Studies
Southeastern Community College
West Burlington, IA12.2020
Skills
- Administrative management
- Intervention and risk assessment
- Peer counseling
- Staff training and onboarding
- Verbal and written communication and documentation
- Electronic health records system management
- Patient-centric care
- Conflict resolution and deescalation
Timeline
Crisis Triage Counselor
CommUnity Crisis Services & Food Bank
10.2023 - Current
Administrative Site Manager
Psychiatric Associates Of Iowa City
05.2023 - Current
Practicum Student
University of Iowa Center for Teaching
08.2022 - 12.2022
Manager on Duty
Java House
08.2021 - Current
General Manager of Food Service
Scooter's Coffee
03.2020 - 01.2021
Bachelor of Arts - Gender, Women's, And Sexuality Studies
University of Iowa
Associate of Arts - General Studies
Southeastern Community College
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