Clare L. D. Shimasaki
Port Charlotte,FL
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 20+ years of experience in Customer Support
Overview
21
21
years of professional experience
Work History
Retired
Retired From Working
08.2022 - Current
Applications Support Analyst I
SOUTHWEST GAS
09.2016 - 05.2022
- Perform testing, implementation and documentation of supported application enhancements, upgrades and patches to validate system integrity and functionality
- Created user accounts and managed access control.
- Provide support for applications, equipment, and business processes by providing guidance, troubleshooting, training, resolving system issues and communicating resolutions through chat, email, phone or virtually (with some on-site work)
- Responsible for assigned tasks, trouble tickets and prioritize workload in a fast-paced environment
- Facilitate training in person and virtually through Teams and WebEx of supported applications
Operations Manager
OH MY GAGA
08.2013 - 09.2016
- Hire, manage and train personnel
- Managed purchasing, sales, marketing and customer account operations efficiently
- Increased profit by streamlining operations
- Manage scheduling, approve and process timesheets
- Provide excellent customer service & satisfaction
- Ensure Product quality, Food Safety and Security
- Handle all communications and maintain a good working relationship with vendors, organizers and customers
- Process invoices, billing, payroll, banking and accounting
911 Police Dispatcher
CITY OF LA HABRA POLICE DEPARTMENT
11.2005 - 06.2014
- Answer, evaluate, summarize and prioritize calls for 911 emergency and non-emergency service from the public and police agencies to determine the proper level of response
- Prioritize calls in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Maintain telephone contact with callers in evolving situations until the arrival of personnel who take command of the incident
- Interview all emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance
- Determine and manage the number and which units, to dispatch and necessary equipment and personnel to aid officers in the field in emergency and non-emergency situations
- Conducts research, enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and maintain confidential information
- Handle multiple tasks proficiently, communicate clearly, concisely and listen effectively
- Work effectively under high pressure and stressful situations which are critical to this position
- Provide leadership, critical thinking and problem solving
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Applied interpersonal skills in neutralizing hostile and emotionally charged calls
- Served as Communications Training Officer (CTO).
Operations Administrative Assistant
Long Beach Transit
11.2002 - 11.2005
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Schedule meetings, set appointments and keep multiple calendars updated
- Communicate effectively, answer, screen and direct department calls
- Organize and maintain confidential records and department files
- Research files and records, compile data as requested
- Proficient in communication technologies such as Zoom, Teams and WebEx
- Assist with presentations, talks and media communications
- Proficient computer skills including Microsoft office applications
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Business Administration
National Business College
Harrisonburg, VASkills
- Application support
- Attention to Detail
- User Training
- Application installations
- Issue and Resolution Tracking
- Problem-Solving
- Active Listening
- Organizational Skills
References
References available upon request
Timeline
Retired
Retired From Working
08.2022 - Current
Applications Support Analyst I
SOUTHWEST GAS
09.2016 - 05.2022
Operations Manager
OH MY GAGA
08.2013 - 09.2016
911 Police Dispatcher
CITY OF LA HABRA POLICE DEPARTMENT
11.2005 - 06.2014
Operations Administrative Assistant
Long Beach Transit
11.2002 - 11.2005
Business Administration
National Business College
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