Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clare Walleck

Kansas City

Summary

Personable Hospitality Specialist with years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.

Overview

11
11
years of professional experience

Work History

Hospitality Manager

HomeGrown
10.2021 - Current
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Increased customer service ratings significantly through personable service.
  • Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.

Assistant General Manager

Freebirds World Burrito
09.2014 - 12.2017
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Associate Of General Studies -

Johnson County Community College
Overland Park, KS
05.2018

Skills

    Guest satisfaction tracking

    Supply Purchasing

    Account Management

    Local attraction knowledge

    Customer rapport

    Shift Scheduling

    Exceptional communication

    Training and mentoring

    Teamwork and Leadership

Timeline

Hospitality Manager

HomeGrown
10.2021 - Current

Assistant General Manager

Freebirds World Burrito
09.2014 - 12.2017

Associate Of General Studies -

Johnson County Community College

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