Gregory Nevius
Elgin,IL
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Hospitality Manager
Top Golf
Schaumburg, Illinois
10.2022 - 05.2026
- Managed daily operations to improve guest satisfaction and service quality.
- Trained and mentored staff on hospitality standards and customer service techniques, fostering a culture of excellence.
- Coordinated event logistics for corporate outings and private parties, ensuring seamless execution and memorable experiences.
- Oversaw different departments on a yearly basis including Events, Servers, Front Desk, and Bar
Team Lead
Top Golf
Schaumburg, IL
06.2021 - 10.2022
- Led team in providing exceptional guest experiences at entertainment venue.
- Trained staff on customer service standards and operational procedures.
- Coordinated daily activities to ensure smooth venue operations and efficiency.
Bartender/Server
Top Golf
Schaumburg, IL
10.2019 - 10.2022
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served beverages according to established recipes in a busy restaurant environment. according to established recipes and standards.
- Managed cash register and processed customer payments accurately.
Server/Bartender
California Pizza Kitchen
Schaumburg, IL
09.2012 - 07.2020
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served alcoholic and non-alcoholic beverages promptly.
- Managed customer orders using point-of-sale system efficiently.
Server/Bartender
Red Lobster
Schaumburg, IL
10.2016 - 10.2018
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served alcoholic and non-alcoholic beverages promptly.
- Managed customer orders using point-of-sale system efficiently.
Assistant Manager
Little Caesars Pizza
Elgin, IL
04.2012 - 03.2014
- Trained and mentored team members on customer service best practices and product knowledge.
- Assisted in managing daily store operations and ensuring compliance with company standards.
- Oversaw inventory management, including ordering supplies and tracking stock levels.
Rehabilitation Aide
Athletico
Schaumburg, IL
08.2008 - 01.2010
- Assisted physical therapists with patient exercises and rehabilitation techniques.
- Monitored patient progress during therapy sessions and reported observations.
- Prepared treatment areas by cleaning and organizing equipment and supplies.
Education
Some College (No Degree) - Accounting
William Rainey Harper College
Palatine, IL 03.2017 - 06.2018
Skills
- Teamwork and collaboration
- Event coordination
- Guest services
- Staff training
- Staff training and development
- Team member development
- Operations management
- Inventory management
- Cash handling
- Customer relationship management
- Reservation management
- Reservation systems
- Banquet operations
- Fine-dining expertise
- Wine and beverage service
- Budgeting and financial management
- Labor cost control
- Guest satisfaction tracking
- Effective communication
- Leadership skills
- Teamwork and collaboration
- Time management
- Conflict resolution
- Problem solving
- Team building
- Luxury service standards
- Brand standards adherence
- Serve guests
- Guest inquiry resolution
- Guest conflict resolution
- Guest recovery
- Teamwork and collaboration
- Serve guests
Accomplishments
- Silver Star Award Recipient for Leadership at Top Golf
References
References available upon request.
Timeline
Hospitality Manager
Top Golf
10.2022 - 05.2026
Team Lead
Top Golf
06.2021 - 10.2022
Bartender/Server
Top Golf
10.2019 - 10.2022
Some College (No Degree) - Accounting
William Rainey Harper College
03.2017 - 06.2018
Server/Bartender
Red Lobster
10.2016 - 10.2018
Server/Bartender
California Pizza Kitchen
09.2012 - 07.2020
Assistant Manager
Little Caesars Pizza
04.2012 - 03.2014
Rehabilitation Aide
Athletico
08.2008 - 01.2010