Clarence Brown
Farmington
Summary
Results-driven IT Support Technician and Field Service Engineer with over 15 years of experience delivering enterprise-level technical solutions, system administration, and exceptional customer support. Expertise in troubleshooting, network administration, and system deployment across diverse platforms including Windows, macOS, and mobile devices. Demonstrated ability to thrive in fast-paced, hybrid, and remote environments while traveling extensively to meet client needs. Known for strong communication skills, effective problem-solving abilities, and an unwavering commitment to client satisfaction.
Overview
7
7
years of professional experience
Work History
Field IT Engineer
Reyes Coca-Cola
Eagan, MN
08.2024 - 10.2025
- Provide Tier 2 technical support across multiple locations (Eagan, Owatonna, La Crosse, Eau Claire WI.).
- Managing 200+ clients. Perform laptop and desktop imaging, re-imaging, and deployment (Lenovo, Apple, ThinkCentre).
- Deliver network Tier 2 support, escalating to Tier 3 as required, ensuring minimal downtime.
- Support printers (Lexmark), Office 365, Active Directory, ServiceNow, and remote access tools.
- Regularly travel 200+ miles to client sites and provide hybrid remote support.
Laboratory Technician
Martin Calibration
MN
08.2023 - 08.2024
- Conducted calibrations for professional equipment including gages, calipers, and micrometers.
- Managed data entry and certificate generation through Indysoft software.
- Ensured compliance with 3-level verification processes, improving accuracy and reliability of reporting.
Support Field Service Engineer
NCR Corp
05.2023 - 08.2023
- Delivered remote support for NCR cash dispensers, Android/iOS apps, and FedEx applications.
- Resolved Windows client issues (Win 7–10) with a focus on minimizing system downtime.
- Supported St. Paul metro dispatch call center, ensuring rapid response and resolution.
Support Technician Analyst
CrossFuze Technology
07.2022 - 02.2023
- Provided software and OS support (Win 7–10) for clients including Landmark Health, Prospero Health, and SunOpta.
- Utilized ServiceNow and Virteva ticketing systems to manage high-volume support requests.
- Supported both front-end and back-end software, improving system reliability.
Customer Solutions Specialist
Avionté Staffing & Recruiting Software
10.2020 - 07.2022
- Delivered 100% remote customer and technical support using Zendesk, Nextiva, and MS Teams/Zoom.
- Provided troubleshooting for Windows systems and SaaS applications.
- Consistently maintained high customer satisfaction ratings in a fast-paced call center environment.
Software Technical Engineer
Scranton Corporation
Eagan, MN
05.2018 - 12.2019
- Supported scanner hardware and software distribution systems, including OpScan and Remark.
- Managed Active Directory administration (add/remove/update users).
- Performed remote desktop configurations for Mac, Windows imaging, and network database restores.
- Delivered ticketing support via ServiceNow and VNC access.
Education
High School Diploma -
East High School
Waterloo, IA05.1985
Skills
- Technical Support & Field Services: Tier 2 & Tier 3 Support Remote & Hybrid Environments Call Center Support
- Systems & Software: Windows 7–11, macOS, iOS, Android ServiceNow Active Directory Microsoft 365 Remedy Cisco Finesse
- Networking & Security: VPN Citrix Oracle SQL Server Unix Remote Access Tools Security & Scripting
- Collaboration & Soft Skills: Interpersonal Communication Customer Service Time Management Emotional Intelligence
- IT service management
- Technical support
- Hardware troubleshooting
- System updates
- System deployment monitoring
- System analysis
- Security management
Timeline
Field IT Engineer
Reyes Coca-Cola
08.2024 - 10.2025
Laboratory Technician
Martin Calibration
08.2023 - 08.2024
Support Field Service Engineer
NCR Corp
05.2023 - 08.2023
Support Technician Analyst
CrossFuze Technology
07.2022 - 02.2023
Customer Solutions Specialist
Avionté Staffing & Recruiting Software
10.2020 - 07.2022
Software Technical Engineer
Scranton Corporation
05.2018 - 12.2019
High School Diploma -
East High School