Clarence Kinney
Harrisville,OH
Summary
Proven club supervisor with expertise in team management, customer service, and training. Recognized for enhancing team efficiency and driving customer satisfaction through attention to detail and relationship building.
Overview
16
16
years of professional experience
Work History
Club Supervisor
Crossmark
07.2018 - Current
- Supervised daily operations, ensuring compliance with safety and company standards.
- Trained and mentored new staff on operational procedures and customer service protocols.
- Developed and implemented process improvements to enhance team efficiency and productivity.
- Coordinated scheduling and workflow management to optimize resource allocation across shifts.
- Monitored inventory levels, initiating orders to maintain adequate stock for club activities.
- Encouraged and boosted sales
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Set high standards for quality service delivery while empowering employees to take ownership of their roles.
Club Supervisor
Advantage Solutions
02.2010 - 07.2018
- Led staff training sessions to improve overall performance and customer service skills.
- Developed strong rapport with members, fostering a sense of community within the club.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and increased sales.
Education
High School Diploma -
Buckeye Local High School
Rayland, OH05-2003
Skills
- Team management
- Customer service
- Attention to detail
- Goal oriented
- Relationship building
- Training and mentoring
- Staff management
- Inventory control
Timeline
Club Supervisor
Crossmark
07.2018 - Current
Club Supervisor
Advantage Solutions
02.2010 - 07.2018
High School Diploma -
Buckeye Local High School