Clarence Smith
Orlando,FL
Summary
Dynamic HR leader with over a decade of experience in human resource and operations management. Proven track record of success in fast-paced, high-volume environments, implementing strategic HR initiatives that enhance employee engagement and drive company growth. A servant leader known for fostering inclusive cultures, resolving complex HR issues, and developing top-performing teams. Expertise in recruiting, employee relations, diversity and inclusion (DEI), and performance management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Manager - HRBP
Golf Galaxy/Dick’s Sporting Goods
Remote
08.2024 - Current
- Lead HR operations for 50+ specialty retail stores, supporting over 1,200 employees across the Northeast, Southeast, and Southern regions.
- Spearheaded performance management processes, collaborating with 5 Directors of Operations and 1 Senior Director to ensure strategic HR alignment.
- Managed complex employee investigations and streamlined employee relations, fostering a culture of inclusion and compliance.
- Led Diversity, Equity, and Inclusion (DEI) initiatives, partnering with leaders and non-profits to drive community involvement and a sense of belonging.
- Increased employee engagement scores by 10% year-over-year through strategic partnerships and comprehensive training programs.
- Served as a committee member for the company’s Non-Profit Teammate Relief Fund, contributing to impactful employee initiatives.
Senior Manager - HRBP
Dick’s Sporting Goods
Atlanta, GA
03.2022 - 08.2023
- Managed HR functions for 600+ employees in the supply chain environment, focusing on creating a culture of inclusion and continuous improvement.
- Directed performance management, employee relations, and HR compliance, ensuring alignment with company objectives and regulations (ADA, FMLA, OSHA, EEO, ADEA).
- Reduced voluntary turnover by 8% through engagement activities, recognition programs, and wellness strategies.
- Trained leadership on HR policies, succession planning, and union avoidance, fostering a union-free environment.
- Oversaw all hiring processes, from job postings to onboarding, and maintained accuracy in HRIS data entry, reporting, and compliance audits.
People Operations Supervisor
RaceTrac Petroleum Inc.
Orlando, FL
11.2013 - 03.2022
- Managed HR functions for 16 high-volume convenience stores with 250+ employees, providing strategic HR support in staffing, employee relations, and succession planning.
- Led comprehensive investigations on HR, regulatory, and OSHA matters, mentoring direct reports on issue resolution and compliance.
- Developed recruiting programs to expand talent pools, competing effectively with local rivals.
- Implemented diversity and inclusion training and employee engagement initiatives, improving morale and team cohesion.
Development Supervisor
RaceTrac Petroleum Inc.
Orlando, FL
09.2006 - 11.2013
- Directed training initiatives for field operations, establishing six training hubs and orchestrating new hire onboarding for 250+ employees.
- Designed and delivered training tools, focusing on soft and hard skills to enhance employee performance.
- Collaborated with recruitment teams at job fairs, screening candidates, and managing their progression through the hiring pipeline.
Education
Some College (No Degree) -
Seminole State College of Florida
Sanford, FLSkills
- Human Resource Management
- Talent Assessment & Recruiting
- Benefits Planning & Administration
- Employee Onboarding
- Performance Management
- Employee Relations
- Succession Planning
- DEI Leadership
- HR Case Management
- Change Management
- Conflict Resolution
- Strategic Planning
- Budget Management
- Presentation & Communication Skills
- Microsoft Office Suite
- Workday HRIS
Additional Information
- Proven track record in leading DEI initiatives and fostering inclusive work environments.
- Expertise in HR compliance with government regulations (ADA, FMLA, OSHA, EEO, ADEA).
- Strong leadership in HR case management, conflict resolution, and organizational change.
Certification
- PHR Certification (Anticipated Completion: December 2024)
- Wicklander Investigative Interviewing Strategies for HR/ER Professionals (February 2024)
- Project Management Professional – Six Sigma Global Institute (January 2022)
- Diversity and Inclusion in HR Management (January 2022)
Timeline
Regional Manager - HRBP
Golf Galaxy/Dick’s Sporting Goods
08.2024 - Current
Senior Manager - HRBP
Dick’s Sporting Goods
03.2022 - 08.2023
People Operations Supervisor
RaceTrac Petroleum Inc.
11.2013 - 03.2022
Development Supervisor
RaceTrac Petroleum Inc.
09.2006 - 11.2013
Some College (No Degree) -
Seminole State College of Florida
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