Benjamin Carter
Eastpointe,MI
Summary
Proven track record in enhancing product quality and safety at WSP Warren Screw Products, INC through expert application of inspection procedures and quality management systems. Skilled in fostering cross-departmental collaboration and resolving complex issues, achieving significant improvements in customer satisfaction and team performance. Demonstrates strong technical knowledge alongside effective communication abilities.
Overview
4
4
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
WSP Warren Screw Products, INC
Warren,MI
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
Security Officer
Hodari Muhammad
Livonia, MI
06.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Manager
Mr. C's Car Wash
Harper Woods, MI
01.2021 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Diploma -
Osborn High School
Detroit, MI1999
Skills
- Quality Management Systems
- Technical knowledge
- Auditing Techniques
- Safety Protocols
- Inspection procedures
- Visual inspections
- Inspections and reviews
- Quality processes
Accomplishments
Surviving a Hostal environment
Timeline
Security Officer
Hodari Muhammad
06.2024 - Current
Manager
Mr. C's Car Wash
01.2021 - 01.2022
Inspector in Quality Assurance and Quality Control
WSP Warren Screw Products, INC
Diploma -
Osborn High School