CLARENSE JASPER
'Ewa Beach
Summary
Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and plumbing repair. Expertise in solar hot water systems but open and multifaceted in all aspects of plumbing and service work. Also service titan trained and OSHA 10 certified.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service Technician
Steve’s plumbing and AC service
Aiea
09.2021 - Current
- Communicated with customers to explain technical issues and recommended solutions clearly.
- Utilized diagnostic tools to troubleshoot complex mechanical problems effectively.
- Documented service reports detailing repairs performed and parts used for record-keeping purposes.
- Maintained accurate records of service calls, repairs, and parts used.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Responded quickly to emergency calls from clients needing immediate assistance.
Solar hot water/ PV crew lead
Haleakala Solar inc.
Aiea
02.2014 - 06.2021
- Directly works with customers on timelines, expectations and overall completion of projects.
- Interacts with employees to demonstrate high standards and mitigate issues effectively.
- Trained new team members on installation procedures and safety protocols.
- Coordinated project schedules and resource allocation for solar installations.
- Conducted quality inspections on completed solar systems for compliance.
- Oversaw inventory management, ensuring adequate supplies for installations.
- Implemented best practices to improve workflow and reduce delays on site.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Oversees all crew duties for assembly, installation and maintenance of solar hot water and PV Systems on residential and commercial projects.
- Supervised daily crew operations, ensuring safety and efficiency standards.
Laborer/ Firewatch
Leeward marine inc.
Pearl harbor
07.2011 - 01.2013
- Responsible for monitoring and enforcing all safety requirements for welders and pipe fitters.
- Trained proper use of all PPE and fall arrest equipment.
- Assisted crews in cleaning and maintaining ships in dry dock.
- Assisted in loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
Education
High School Diploma -
Aiea highschool
Aiea, Hi 07.2006 - 04.2010
Skills
- Team player
- Problem solver
- Complex thinker
- Safety compliance
- Technical documentation
- Effective communication
- Problem solving
- Client education
Timeline
Service Technician
Steve’s plumbing and AC service
09.2021 - Current
Solar hot water/ PV crew lead
Haleakala Solar inc.
02.2014 - 06.2021
Laborer/ Firewatch
Leeward marine inc.
07.2011 - 01.2013
High School Diploma -
Aiea highschool
07.2006 - 04.2010
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