Matthew Britton
Edmond,OK
Summary
Service-oriented Service technician effective at handling preventive maintenance, critical repairs, and planned updates to Automobiles. Focused on performance improvement and optimization for customer satisfaction. Skilled service professional equipped with technical knowledge and troubleshooting skills necessary for effectively managing maintenance and repair needs. Specializes in Wire diagrams, Mechanical construction and brings abilities to competently handle both routine and complex actions. Expert Service technician with successful history of assembling, disassembling, and overhauling Automobile/Truck systems. Skilled in Audi/Volkswagen equipment maintenance. Exceptional safety record with history of satisfied customers.
Overview
12
12
years of professional experience
Work History
Service Technician
Oklahoma City Volkswagen
OKlahoma, OK
05.2019 - Current
- Offered best-in-class customer service with open, accurate, and professional communication.
- Zeroed in on problems with accurate use of multi-point inspection standards.
- Prevented hazards to equipment and individuals by consistently following safety policies and procedures.
- Helped customers make informed service decisions by recommending and implementing service strategies.
- Fulfilled requirements of warranted repair orders, including completing work in full, documenting work performed, and tracking labor time
- Kept optimal performance levels by completing routine preventive maintenance work in line with manufacturer standards
- Troubleshot, serviced, and repaired different models of Lexus systems.
- Coordinated complex repairs to resolve advanced equipment and system issues.
- Maintained detailed logs of Lexus repair, maintenance, and installation jobs.
- Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts.
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities
- Connected components and wiring with good soldering and welding abilities.
- Located faults in electrical systems through effective line testing.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Surpassed corporate goals by reaching 95% customer satisfaction rating
Technician Service
Bob Howard Toyota
OKlahoma, OK
09.2018 - 12.2020
- Offered best-in-class customer service with open, accurate, and professional communication.
- Prevented hazards to equipment and individuals by consistently following safety policies and procedures.
- Zeroed in on problems with accurate use of multi-point inspection standards.
- Responded to service calls and communicated with dispatch to exchange information.
- Troubleshot, serviced, and repaired different models of Toyota systems.
- Kept optimal performance levels by completing routine preventive maintenance work in line with manufacturer standards
- Helped customers make informed service decisions by recommending and implementing service strategies.
- Fulfilled requirements of warrantied repair orders, including completing work in full, documenting work performed, and tracking labor time
- Coordinated complex repairs to resolve advanced equipment and system issues.
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities
- Connected components and wiring with good soldering and welding abilities.
- Maintained detailed logs of Toyota repair, maintenance, and installation jobs.
- Corrected malfunctions with Toyota systems with good troubleshooting and problem-solving abilities.
- Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts.
- Evaluated systems according to predetermined checklist and noted issues
Service Technician
Bob Moore Audi
OKlahoma city, Ok
03.2013 - 09.2018
- Zeroed in on problems with accurate use of multi-point inspection standards.
- Prevented hazards to equipment and individuals by consistently following safety policies and procedures.
- Offered best-in-class customer service with open, accurate, and professional communication.
- Troubleshot, serviced, and repaired different models of Audi systems.
- Kept optimal performance levels by completing routine preventive maintenance work in line with manufacturer standards
- Fulfilled requirements of warrantied repair orders, including completing work in full, documenting work performed, and tracking labor time
- Coordinated complex repairs to resolve advanced equipment and system issues.
- Helped customers make informed service decisions by recommending and implementing service strategies.
- Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.
- Corrected malfunctions with Audi systems with good troubleshooting and problem-solving abilities.
- Maintained detailed logs of Audi repair, maintenance, and installation jobs.
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts.
- Connected components and wiring with good soldering and welding abilities.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Bob Moore Subaru
Oklahoma City, OK
11.2011 - 03.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed maintenance duties and safely handled chemicals and solutions.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Streamlined Subaru repair processes to minimize day-to-day downtime and increase overall productivity.
Education
Audi Certified Technician - Automotive Mechanics
Francis Tuttle Vo Tech | Oklahoma City
Audi Training Center Irving Texas03.2016
Automatic Transmissions - Automotive Mechanics
Oklahoma City Community College
Oklahoma City, OK04.2014
Subaru Certified Technician - Automotive Mechanics
Subaru Certified Technician
Subaru Dealer Training Center10.2013
ASE Certification -
Francis Tuttle Technology Center - Reno
Oklahoma City, OK05.2013
Welding - Welding
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK04.2003
Skills
- Engine installation knowledge
- Odis Computer Diagnostic equipment knowledge
- Electrical component repair
- Customer Relationship Management
- Mechanical aptitude
- Project Management
- Service reports
- Troubleshooting ability
- HVAC systems
- Diagnostics skill
- Diagnosis and Repair
- Electrical System Maintenance
- Hybrid and Electric Vehicle Service
- Attention to Detail
- Decision Making
- Safety Policies and Procedures
- Hardworking and Dedicated
- Willing to Learn
- Repair Cost Estimation
- Multitasking and Prioritization
- Component and System Testing
- Ignition Wiring
- Specification Reading
- Engine Tuning and Analysis
- Physical Stamina
- Customer Relations
- Mechanical Troubleshooting
- Parts Repair and Refurbishment
- Coordination with Service Team
- Air Conditioning Service
- Vehicle Operation and Assessment
- Emissions Controls
- Computerized Diagnostics
- Problem Solving
- Dealership and Factory Standards
- Work Orders and Documentation
- ASE Certified
- Wheel Alignment
- Battery Changing
- Parts Fabrication
- Body Panel Repair
- Warranty Service
- Safe Chemical Handling
- Spark Plug Replacement
- Hazardous Materials Disposal
- Transmission Repair and Rebuilding
- OSHA Compliance
- Preventative Maintenance
- Basic Mathematics
- Expectations Management
- Time Management
- Hand and Power Tool Operation
- Service Sales
- Reliable Transportation
- Documentation and Recordkeeping
- Power Steering Repair
- Quality Assurance
- Oil Changes
- Team Player
- System and Component Calibration
- System Retrofitting
- Heavy Equipment Operation
- Aftermarket Component Installation
- Electric Motor Installation
- Schematic Interpretation
- Coolant Flush
- Scheduled Maintenance Planning
- Visual Inspection
- Hydraulic Systems Repair
- Clean Driving Record
Videography @ Vanity Britton Productions @Youtube
I love to go to Drift Events and Video the people Drifting and i get to help them repair their cars when the break. Its been a great hobbie to meet new people and travel the world. I love being able to show the world my perspective of my passion, what i love, which is people having fun in their cars!
Timeline
Service Technician
Oklahoma City Volkswagen
05.2019 - Current
Technician Service
Bob Howard Toyota
09.2018 - 12.2020
Service Technician
Bob Moore Audi
03.2013 - 09.2018
Service Technician
Bob Moore Subaru
11.2011 - 03.2013
Audi Certified Technician - Automotive Mechanics
Francis Tuttle Vo Tech | Oklahoma City
Automatic Transmissions - Automotive Mechanics
Oklahoma City Community College
Subaru Certified Technician - Automotive Mechanics
Subaru Certified Technician
ASE Certification -
Francis Tuttle Technology Center - Reno
Welding - Welding
Francis Tuttle Technology Center - Rockwell
Similar Profiles
Harrison HutchinsHarrison Hutchins
Recon Manager at Oklahoma City VolkswagenRecon Manager at Oklahoma City Volkswagen
BRAD SMICKLASBRAD SMICKLAS
General Manager at Oklahoma City VolkswagenGeneral Manager at Oklahoma City Volkswagen
Ashley HerreraAshley Herrera
Director of Marketing/Internet Director at Oklahoma City VolkswagenDirector of Marketing/Internet Director at Oklahoma City Volkswagen