CLARIBEL COLLADO
Brooklyn,NY
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Overview
9
9
years of professional experience
Work History
Case Handler
Ofshtein Law Firm, P.C.
Brooklyn, New York
11.2025 - 08.2026
- Communicated with clients to gather information and provide updates on case progress.
- Managed case files and documentation for various legal matters in a fast-paced environment.
- Organized and maintained case records, ensuring accuracy and confidentiality of information.
- Assisted in client intake processes, collecting necessary information for new cases.
Home Health Aide
Public Partnerships Home Care LLC
Brooklyn, NY
03.2025 - 11.2025
- Assist clients with daily living activities, while enhancing their independence and quality of life.
- Assisted patients with mobility to promote physical health and prevent falls through walking and regular exercise.
- Transported patients to medical appointments and social outings, enhancing community engagement and supporting overall wellbeing.
- Maintained clean, safe home environment for patients, minimizing risk of falls and accidents.
- Performed light housekeeping duties including laundry, linen changes, sweeping, vacuuming, and mopping to ensure organized living space for patients.
Program Specialist
Bronxworks
The Bronx, NY
01.2024 - 02.2025
- Coordinated and administered direct services and prevention education for clients living with HIV/AIDS (PLWH/A) and individuals at high risk for acquiring HIV, STIs, and Hepatitis C, enhancing client awareness and access to resources.
- Performed HIV and HCV testing for clients in a clinical setting to ensure accurate diagnostics.
- Collaborated with professionals to outline and implement program plans and objectives, improving access to medical care for target populations.
- Built strong relationships with external partners to secure resources and support necessary for patient and program success
- Facilitated meetings connecting organizational representatives, community members, and clients to foster collaboration and resource sharing.
Front Desk Associate
Blink Fitness
Brooklyn, NY
08.2023 - 01.2024
- Greeted visitors and customers upon arrival, provided assistance, and answered questions to enhance guest experience and loyalty.
- Organized front desk area, ensuring a professional and welcoming appearance that contributed to positive guest impressions.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Executed daily bookkeeping tasks with precision.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Answered customer telephone calls promptly and addressed inquiries effectively to ensure customer satisfaction.
Patient Service Representative
CityMD Urgent Care
Queens, NY
07.2021 - 04.2023
- Managed patient registration process, confirming data accuracy and completeness
- Used Athena to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Coordinator
Special Touch Home Care
Brooklyn, NY
11.2017 - 06.2021
- Successfully manage the allocation of tasks to home health aides
- Coordinate treatment plans with patients and their caregivers
- Efficiently dispatched home health aides to appropriate assignments
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Education
Associate of Arts - Criminal Justice
ASA College
Brooklyn, NY06-2013
Skills
- ATHENAHEALTH
- HHAEXCHANGE
- Report Preparation
- Scheduling proficiency
- Customer Service
- E-CLINICAL WORKS
- Performance Assessments
- Project Coordination
- Microsoft Office
Timeline
Case Handler
Ofshtein Law Firm, P.C.
11.2025 - 08.2026
Home Health Aide
Public Partnerships Home Care LLC
03.2025 - 11.2025
Program Specialist
Bronxworks
01.2024 - 02.2025
Front Desk Associate
Blink Fitness
08.2023 - 01.2024
Patient Service Representative
CityMD Urgent Care
07.2021 - 04.2023
Patient Coordinator
Special Touch Home Care
11.2017 - 06.2021
Associate of Arts - Criminal Justice
ASA College