Claribel E. Hernandez
Herndon,VA
Summary
Bilingual, Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Green Pest Services
Chantilly , VA
04.2017 - 05.2022
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Representative
Moxie Pest Control Of Virginia
Chantilly , VA
02.2014 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
ECPI University
Manassas VA2013
High School Diploma -
Herndon High School
Herndon, VA06.2012
Skills
- Conflict Resolution Techniques
- Order and Refund Processing
- Issue and Complaint Resolution
- Client Relationships
- Responding to Difficult Customers
- Data Entry and Maintenance
- Information Updates
- Billing Procedures
Microsoft Experience
Excel, Word, Powerpoint, etc.
Languages
Spanish
English
Timeline
Customer Experience Specialist
Green Pest Services
04.2017 - 05.2022
Customer Service Representative
Moxie Pest Control Of Virginia
02.2014 - 07.2016
ECPI University
High School Diploma -
Herndon High School
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