Claribeth Mela Mojica

Colorado Springs,CO

Summary

Detail-oriented administrative professional with more than six years of administrative and office experience, combined with current volunteer experience at Evans Army Community Hospital. Experienced in records management, document review, data entry, information retrieval, application processing, customer service, and maintaining confidential information. Provide 24 hours per week of administrative volunteer support in a military hospital environment, assisting approximately 100 volunteers and applicants and maintaining electronic records through Red Cross systems and VMIS. Experienced in reviewing documentation for completeness, identifying missing information, maintaining accurate records, coordinating interviews, responding to inquiries, and following established HIPAA and confidentiality requirements. Proficient in Microsoft Word, Excel, Outlook, VMIS, Oracle, and JKO. Hold a Common Access Card (CAC), issued January 31, 2026.

Overview

Language

Certification

years of professional experience

Work History

Red Cross Office Volunteer / Program Lead

Red Cross

Colorado Springs, Colorado

02.2026 - Current

Provide administrative support in a military hospital environment while assisting volunteers and applicants and handling sensitive and confidential information in accordance with established procedures and HIPAA requirements.
Maintain and update volunteer records and volunteer hours using electronic systems, including VMIS, ensuring information is accurate, complete, and current.
Retrieve, enter, review, and verify information in electronic records and databases to support volunteer program administration.
Support administration of youth volunteer and dental assistant programs serving approximately 100 volunteers.
Review applications and supporting documentation for completeness and accuracy and identify missing or incomplete requirements.
Follow up with applicants regarding required documentation, vaccinations, certifications, and other program requirements.
Organize and maintain electronic and hard-copy applicant records and track outstanding documentation throughout the application process.
Schedule and coordinate applicant interviews and provide administrative support during the application and selection process.
Respond to applicant and volunteer inquiries through multiple communication channels and provide timely and professional customer service.
Use computer systems and office technology to enter, retrieve, update, and maintain administrative information.
Follow established procedures for handling confidential information and maintaining the privacy and security of records.
Coordinate multiple administrative requirements while maintaining accuracy, confidentiality, and timely completion of assignments.

Traffic Coordinator

STAR HOLDING / MEGA PUBLICIDAD

, Panama City, Panama

05.2010 - 04.2015

Coordinated administrative and operational activities for an advertising agency, ensuring accurate and timely completion of multiple assignments.
Maintained and reviewed financial and administrative records, including quotations, estimates, invoices, campaign costs, and vendor information.
Entered invoices and financial information into the company system and reviewed records for accuracy and completeness.
Reviewed costs and supporting documentation to identify discrepancies and prevent financial errors.
Prepared detailed reports and financial information for management review and decision-making.
Monitored vendor payments and coordinated with vendors and internal staff to resolve administrative and financial issues.
Communicated with approximately eight employees to coordinate project requirements, documentation, and deadlines.
Coordinated communication between clients and vendors to facilitate timely completion of projects.
Provided customer service and administrative support for major client accounts, including Banco General, BMW, LG Tambor, and Taco Bell.
Coordinated logistics for promotional events and ensured required materials and services were available according to established schedules.

Education

Bachelor of Arts - Social Comunication/ Radio And TV Production

Panama Nacional University

Panama City, Panama

12-2011

Skills

Records Management & Maintenance

Electronic Records & Information Retrieval
Document Review & Verification
Data Entry & Accuracy
Application Processing
Confidential Information
HIPAA Requirements
Customer Service

Administrative Support
Interview Scheduling
Program Coordination
Report Preparation
Microsoft Office
VMIS & Oracle
JKO

Languages

Spanish

Native/ Bilingual