Jessica Walker
Topeka
Summary
Self-motivated administrative professional with strong multitasking abilities and excellent communication skills. Proven success in coordinating complex schedules and managing diverse office operations while fostering positive relationships with clients and colleagues.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Administrative Assistant/Office Manager
Stormont Vail Health
Topeka
05.2024 - Current
- Oversaw scheduling for multiple department leaders, such as CEO and CMO.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings by preparing materials in advance and managing logistics.
- Arranged travel logistics and provided pertinent information to involved personnel.
- Managed office supply inventory to ensure availability of necessary resources for seamless administrative operations.
- Handled incoming communications, routing inquiries to appropriate staff.
- Updated filing systems, maintaining accuracy and confidentiality of records.
- Processed invoices promptly using accounting software, ensuring timely payments.
- Monitored invoices and payments to maintain accuracy of accounts receivable and payable records.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Assisted credentialing director and hospital executives with critical administrative tasks to facilitate operational efficiency.
Accounting Clerk
Studentreasures, LLC
Topeka
03.2024 - 05.2024
- Processed invoices, payments, and statements in a timely manner.
- Processed invoices and payments using accounting software.
- Maintained accurate financial records and documentation.
- Updated and maintained accounting database to support timely access to financial information.
- Collaborated with team members to promptly resolve discrepancies, ensuring accuracy in financial reporting.
- Supported daily operations of Accounts Payable department, contributing to smooth processing of financial transactions.
Data Entry
Student treasures Publishing
Topeka
04.2018 - 05.2024
- Performed data entry into financial systems, enabling comprehensive tracking and reporting.
- Executed precise data entry into company database systems, ensuring data integrity.
- Developed record-keeping and data entry procedures, improving accuracy and consistency.
- Created spreadsheets for tracking customer orders and managing data entry.
Veterinary Technician
Gentle Care Animal Hospital
Lawrence
08.2023 - 03.2024
- Assisted veterinarians during examinations and surgical procedures, ensuring precise anesthesia monitoring for patient safety.
- Monitored patient vital signs, promptly reporting changes to veterinary teams for timely interventions.
- Administered medications and vaccinations per veterinarian directives, maintaining strict adherence to health protocols.
- Prepared and maintained surgical instruments and equipment, promoting operational efficiency in the operating room.
- Conducted routine laboratory tests on specimens, contributing to accurate diagnosis and treatment planning.
- Educated pet owners on post-operative care and preventative health measures, fostering improved animal wellness outcomes.
- Provided compassionate care to animals in clinic and boarding facilities, fostering a supportive environment.
- Maintained precise patient records using electronic health record systems, enhancing data integrity and accessibility.
EHS ADMINISTRATOR
Hill's Pet Nutrition
Topeka
05.2022 - 08.2023
- Oversaw EHS inspections and coordinated EHS projects, ensuring compliance with safety regulations.
- Managed bookkeeping and accounts payable, ensuring accurate financial records.
- Assisted HR and payroll functions, delivering necessary administrative support.
- Performed diverse administrative tasks to support pet nutrition operations.
- Facilitated interdepartmental communication to streamline workflow and reduce delays.
- Scheduled team meetings and maintained calendars for optimal time management.
- Conducted data entry and maintained filing systems for important documents.
- Monitored payroll and invoicing processes to ensure accuracy and prevent discrepancies.
Front Desk Receptionist
His and Hers Hair Salon
Topeka
07.2021 - 12.2021
- Greeted clients warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Answered phone calls, addressed inquiries, and scheduled appointments to enhance client satisfaction.
- Managed appointment schedules with salon management software, ensuring smooth daily operations.
- Provided information about services and products to clients, enhancing customer experience.
- Resolved customer complaints promptly, adhering to established protocols.
- Maintained cleanliness and organization of front desk and waiting area daily.
- Assisted stylists by preparing client records and ensuring adequate supplies were stocked.
- Handled cash transactions accurately, balancing cash register at end of day.
CMA
Legend at Capital Ridge
Topeka
06.2018 - 06.2021
- Administered medications according to physician instructions without error.
- Educated patients on proper medication usage and health management strategies.
- Documented patient vital signs and medical histories to support accurate diagnosis and treatment planning.
- Managed electronic health records to ensure accurate data tracking and streamlined documentation processes.
- Worked with team members to enhance patient care quality through coordinated efforts.
- Responded promptly to patient calls and directed inquiries to relevant departments.
CMA
Atria Hearthstone
Topeka
02.2016 - 01.2019
- Managed memory care unit and assisted living, delivering exceptional resident care and support.
- Administered medications according to physician instructions while maintaining meticulous documentation.
- Coordinated medication orders and collaborated with physicians to enhance treatment effectiveness.
- Accurately recorded patient vital signs and medical histories to ensure thorough health monitoring.
CLO
CMA
Lawrence
11.2016 - 05.2017
- Administered medications and managed medication documentation with precision.
- Assisted with advertising initiatives while ensuring cleanliness of living areas for a welcoming environment.
- Prepared meals and ensured tidiness throughout the residence.
- Facilitated community outings for clients, promoting social engagement and enjoyment.
- Executed daily responsibilities to support team operations and enhance service delivery.
- Introduced innovative strategies to improve team performance and results.
- Collaborated with diverse coworkers to address product-related issues and achieve team objectives.
CMA
CMA for Corizen at TCF
Topeka
01.2015 - 02.2016
- Administered medications according to physician instructions while ensuring accuracy in documentation.
- Recorded patient vital signs and medical histories with precision.
- Monitored inmate well-being and documented side effects of medications.
- Managed medication inventory to maintain adequate supply levels.
- Assisted in clinic operations by collecting vital signs and facilitating support for healthcare staff.
- Completed necessary paperwork related to medication administration and patient care.
- Worked in both male and female security prisons, adapting approaches to diverse populations. male and female security prisons, adapting to diverse environments.
Work from Home Customer Service rep
Alpine Access
Denver
11.2014 - 01.2016
- Answered inbound technical and billing inquiries for AT&T Wireless, enhancing customer experience.
- Coordinated with clients to order new devices and resolve billing discrepancies, ensuring seamless transactions.
- Resolved customer complaints through effective communication, fostering high levels of satisfaction.
- Resolved client issues promptly or escalated for advanced support.
- Utilized company knowledge base to address customer inquiries and provide accurate information.
- Documented customer interactions in CRM, facilitating accurate follow-up and support.
- Upsold new plans to customers, contributing to revenue growth.
- Assisted Yellow Pages advertisers in setting up ads, ensuring effective outreach.
Interim home health
Home Health CNA
Topeka
10.2013 - 11.2014
- Assisted patients, focusing on Medicare-related care.
- Delivered in-home assistance to clients with specialized support needs, enhancing their daily living experience.
- Supported clients in achieving self-sufficiency and independence.
- Ensured cleanliness and sanitation of client residences, promoting a safe and healthy environment.
- Coordinated transportation for clients during outdoor activities, facilitating engagement and mobility.
- Managed scheduling and communication with clients effectively.
- Executed daily responsibilities with accuracy and efficiency.
Home Health Aide/CNA
Home Health CNA
Topeka
02.2013 - 01.2014
- Assisted clients with daily living activities and personal care needs, providing emotional support to enhance overall well-being.
- Monitored client health status, promptly reporting changes to healthcare professionals to ensure timely interventions.
- Administered prescribed medications according to care plans and schedules.
- Documented daily care activities in client records, ensuring compliance and accuracy to support quality care.
- Maintained clean and sanitized environments for client safety and well-being.
- Followed safety protocols while using assistive devices for mobility support.
- Provided transportation for clients to facilitate community engagement.
- Collaborated with family members to address client preferences and needs.
DDT
Kansas Neurological Institute
Topeka
06.2012 - 02.2013
- Facilitated daily activities and outings for clients with special needs to enhance their engagement and independence.
- Coordinated transportation and planned enjoyable outings to enrich client experiences and promote social interaction.
- Guided clients in personalized strategies to achieve greater self-sufficiency and improve quality of life.
- Maintained clean and sanitized home environments for clients.
- Executed day-to-day responsibilities with accuracy and efficiency.
- Collaborated effectively with diverse coworkers to meet goals and resolve product-related issues.
Home Health Aide/CNA
Helping Hands Home Care
Topeka
02.2012 - 06.2012
- Assisted clients with daily living activities and personal care needs, providing emotional support to enhance overall well-being.
- Monitored client health status, promptly reporting changes to healthcare professionals to ensure timely interventions.
- Administered prescribed medications according to care plans and schedules.
- Documented daily care activities in client records, ensuring compliance and accuracy for effective care coordination.
- Maintained clean and sanitized environments for client safety and well-being.
- Provided transportation for clients to facilitate community engagement.
- Collaborated with family members to address client preferences and needs.
- Followed safety protocols while using assistive devices for mobility support.
party rep
Cox Communications Third
Lawrence
01.2008 - 01.2009
- Presented new plan options to customers, contributing to increased customer satisfaction. to customers, driving revenue growth.
- Partnered with clients to facilitate device orders and resolve billing discrepancies, improving client experience.
- Managed inbound technical and billing inquiries for Cox Communications, ensuring timely resolution.
- Resolved client issues promptly or escalated for advanced support.
STUDENT EMPLOYEE
Flint Hills Job Corps
Manhattan
02.2012
- Sanitized and deodorized public facilities and major walkways in collaboration with custodial staff.
- Prepared meals and upheld dining facility standards with kitchen staff to ensure quality dining experience.
- Provided care for infants and toddlers in partnership with child development center staff.
- Delivered healthcare services to students at wellness center, contributing to student well-being and health initiatives.
- Organized supplies and ensured cleanliness to streamline daily operations.
- Supported planning and implementation of educational activities for students with staff collaboration.
- Created a welcoming environment for participants through teamwork and effective communication.
- Managed schedules and filed documents to provide comprehensive administrative support.
Education
CMA certification and license -
Allen county community college
10-2014
Medical Terminology - High school diploma
FLINT HILLS JOB CORPS CENTER
Manhattan, KS02-2012
Highschool - Diploma
Lawrence Free State High School
Lawrence, KS05-2006
Vet tech - Vet Tech
Colby Community College
Associate in Science (AS) - Trade school
Allen Community College
KansasSkills
- In-person customer service
- Office activity coordination
- Government administration
- Document processing
- Report writing
- Employee evaluation
- Venipuncture
- Lead generation
- Risk management
- Patient observation
- Financial administration
- Invoice processing
- Presentation preparation
- Customer service
- Database management
- HR team management
- Patient monitoring
- Billing administration
- Sales administration
- X-Ray
- Visual Basic
- Phone answering
- MacOS
- Project coordination
- Microsoft Office
- Project management software
- Warehouse experience
- Retail sales transactions
- Supplier sourcing
- Childcare experience
- Transcription
- Microsoft Project
- Healthcare experience
- Data entry
- Customer complaint resolution
- Email management
- SharePoint
- Supervising experience
- Sage
- Bookkeeping
- Cash register
- Discharge planning
- Clear verbal communication
- Attention to detail
- EHR management
- Analysis skills
- Certified nursing assistant
- Patient registration
- Patient care
- Professional cleaning
- Sales
- Team building
- Spreadsheet filtering
- Customer inquiry handling
- Food handling
- Expense management
- EMR
- Front desk
- Productivity software
- Google Calendar
- Customer communication
- Performance Reporting
- Office supply management
- Quality Assurance
- Special Needs
- Report preparation
- Medication administration
- Filing
- Teamwork
- Salesforce
- Medical administrative support
- Research
- Operating systems
- Microsoft Teams
- Sales management
- Wound care
- Document management
- Windows
- Providing product information
- Organizational skills
- Operations management
- Spreadsheet design
- Large dataset analysis
- Regulatory compliance
- Electronic health records
- Data analysis skills
- Document management
- Documentation review
- Program management
- Manufacturing
- Managing budgets in a finance role
- Face-to-face client meetings
- Daily transaction recording
- SAP
- Google Sheets
- Childcare
- Accounts payable
- Vital signs
- Accounting software
- Written communication
- Order entry
- Surgical assistance
- Healthcare administration
- Team development
- Analytics
- Photocopying
- Medical terminology
- Meal Preparation
- Macros
- Bartending
- Employment law in talent management
- Anatomy knowledge
- Typing
- Meeting scheduling
- Record keeping
- Gmail
- Continuous improvement
- Faxing
- Time management
- CRM system proficiency
- Scanning
- Volunteer management
- Word embeddings
- Interviewing
- Insurance Verification
- Operations coordination planning
- Clinic
- Performance management
- Word
- Toddler Care
- Office experience
- Office equipment
- Upselling
- Microsoft Excel
- Meeting coordination
- Problem resolution
- Team collaboration
- Communication skills
- Financial reporting
- Inventory control
- Task prioritization
- Memo preparation
- Transcription and dictation
- Senior leadership support
- Expense reporting
- Patient care advocacy
- Administrative support
- Verbal communication
- Documentation and reporting
- Travel coordination
- Microsoft
- Microsoft outlook
- Typing proficiency
- OSHA compliance
- Check processing
- Prioritizing patients
- Records retrieval
- Database entry
- Professional and mature
- Critical thinking
- Digital archiving
- Program file distribution
- Report development
- Vendor agreements
- Document preparation
- Business operations support
- Office support
- File organization
- Meeting logs management
- Recordkeeping
- Scheduling
- Strong problem solver
- Schedule management
- Professional presentation
- Vendor management
- Appointment scheduling
- Phone call answering
- Mail handling
- Multitasking skills
- Office equipment maintenance
- Package routing
- Calendar management
- Conference planning
- Account reconciliation
- Data management
- Document control
Certification
- Wildlife Rehabber
- Driver's License
- Medical Technologist
- CNA
- CPR Certification
- State Tested Nursing Assistant
- BLS for Healthcare Providers
- HHA
- Certified Medication Aide
- Home Health Aide
- Healthcare team management
- Microsoft Access
- Administrative experience within finance industry
- Phone reception
- Travel scheduling
- Event planning
- Data-Entry
- Employee relationship building
- Public health
- Budgeting
- Project management
- Home visits (communication methods)
- Team supervision
- Team motivation (leadership skill)
- Laundry
- Customer relationship building
- Office record organization
- Google Docs
- Outpatient
- Account management
- Vet tech Intern
- Editing
- Motivational interviewing
- Forklift
- Computer skills
- Microsoft Word
- Payroll
- Administrative experience
- Mail processing
- Infant Care
- Company vehicle operation
- Employment & labor law
- Technical Proficiency
- Phone etiquette
- Databases
- Data cleaning
- Team management
- Security
- Personal assistant experience
- Regulatory compliance
- Microsoft Excel
- Accounts receivable
- Cash drawer handling
- Data analysis reporting
- Executive administrative support
- Laboratory experience
- Calendar management
- Fundraising
- Slack
- Community health center
- Spreadsheets
- Google Workspace
- Pediatrics
- Physical document handling
- Data collection
- Autism experience
- Revenue cycle management
- Employee relations
- Child welfare
- Office management
- Driving
- Client email correspondence
- Patient demographics
- Business travel arrangements
- Confidential information handling
- Optimizing workflow processes
- Purchasing
- Telecommunication
- Memory Care
- CMA
- Caregiving
- Interpersonal skills
- Medical records
- Recruiting
- Creative writing
- Certified Medication Technician
- First Aid Certification
- Drivers License
- Certified Medical Assistant
- CPR/AED for Professional Rescuers and Health Care Providers
- Food handler certificate
- Certified Nursing Assistant (CNA)
- Certified Home Health Aide
- Professional In Human Resources
- Certified Safety Professional
- AED Certification
- OSHA 30
Personal Information
- Willing To Relocate: Depends
- Authorized To Work: US for any employer
- Citizenship: American Citizen
Timeline
Administrative Assistant/Office Manager
Stormont Vail Health
05.2024 - Current
Accounting Clerk
Studentreasures, LLC
03.2024 - 05.2024
Veterinary Technician
Gentle Care Animal Hospital
08.2023 - 03.2024
EHS ADMINISTRATOR
Hill's Pet Nutrition
05.2022 - 08.2023
Front Desk Receptionist
His and Hers Hair Salon
07.2021 - 12.2021
CMA
Legend at Capital Ridge
06.2018 - 06.2021
Data Entry
Student treasures Publishing
04.2018 - 05.2024
CLO
CMA
11.2016 - 05.2017
CMA
Atria Hearthstone
02.2016 - 01.2019
CMA
CMA for Corizen at TCF
01.2015 - 02.2016
Work from Home Customer Service rep
Alpine Access
11.2014 - 01.2016
Interim home health
Home Health CNA
10.2013 - 11.2014
Home Health Aide/CNA
Home Health CNA
02.2013 - 01.2014
DDT
Kansas Neurological Institute
06.2012 - 02.2013
Home Health Aide/CNA
Helping Hands Home Care
02.2012 - 06.2012
STUDENT EMPLOYEE
Flint Hills Job Corps
02.2012
party rep
Cox Communications Third
01.2008 - 01.2009
CMA certification and license -
Allen county community college
Medical Terminology - High school diploma
FLINT HILLS JOB CORPS CENTER
Highschool - Diploma
Lawrence Free State High School
Vet tech - Vet Tech
Colby Community College
Associate in Science (AS) - Trade school
Allen Community College