SHANNON HERRMANN
South Beach ,OR
Overview
1
1
Certification
9
9
years of professional experience
Work History
Administrative Assistant/Court Clerk
City of Siletz
07.2026 - Current
- Managed scheduling and coordination of city meetings and events to enhance operational efficiency.
- Maintained accurate records and databases, ensuring compliance with city regulations and policies.
- Provided administrative support to department heads, facilitating effective communication across teams.
- Streamlined office processes by implementing new filing systems that improved document retrieval time.
Receptionist
Western States Electrical Construction
10.2025 - 07.2026
- Answer phones
- Customer intake
- Type documents
- Prepare invoices
- File
CSR - Customer Service Representative
Dahl & Dahl Inc
08.2017 - 08.2025
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Collaborated with cross-functional teams to support project management initiatives from planning to execution phase
- Prepared meeting agendas; recorded minutes during meetings; distributed minutes along with action items to attendees afterward
- Managed accounts receivable and payable, reconciling discrepancies and resolving billing issues
- Maintained organized filing system for invoices, receipts, and other financial documents
- Performed regular audits on billing records to identify any discrepancies or irregularities
- Tracked outstanding balances and followed up with customers for prompt payment collection
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Education
High school diploma or GED - undefined
Toledo high school
Toledo, OR06-1998
Skills
- Confidential information handling
- Phone answering
- In-person customer service
- Office supply management
- Event planning
- Administrative experience - Administrative experience (6-10 years)
- Clerical experience
- Customer inquiry handling
- Attention to detail
- Customer complaint resolution
- Spreadsheet formulas
- Communication skills
- Customer service
- Microsoft Word
- Microsoft Teams
- Microsoft Office
- Mail processing
- Time management
- Calendar management
- Computer literacy
- Technical Proficiency
- Organizational skills
- Microsoft Outlook
- File organization
- Customer relationship building
- Computer operation
- Customer communication
- Office experience
- Customer support
- Providing product information
- Phone etiquette
- Data cleaning
- Order assistance
- Computer skills
- Zoom
- Multi-line phone systems
- Account management
- Record keeping
- Administrative experience (6-10 years)
- Spreadsheet filtering
- Faxing
- Scanning
- Greeting customers
- Bookkeeping
- Correspondence management
- Invoice processing
Certification
Driver's License
Timeline
Administrative Assistant/Court Clerk
City of Siletz
07.2026 - Current
Receptionist
Western States Electrical Construction
10.2025 - 07.2026
CSR - Customer Service Representative
Dahl & Dahl Inc
08.2017 - 08.2025
High school diploma or GED - undefined
Toledo high school