Dayneidra Banks
Austin,TX
Summary
Experienced Administrative Assistant with 6 years in government and youth services. Managed complex caseloads and prepared detailed reports while supporting trauma-affected youth. Led teams, mentoring staff and coordinating operations to boost productivity and efficiency. Open to relocation to Fort Worth, TX or Houston, TX.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Administrative Assistant
Texas Department of Families and Protective Services
Austin, TX
11.2022 - 05.2026
- Prepared detailed expense reports, improving financial tracking and supporting accurate departmental budgeting.
- Managed caseloads and documented supervisor visits between parents and children, ensuring compliance with agency protocols.
- Supported CWOP Watch by de-escalating situations with troubled youth, enhancing safety for all involved.
- Located missing parents and worked with trauma-affected youth, facilitating family reunification and providing emotional support.
- Transported children between locations to facilitate family interactions and maintain connections. to visits, assisted runaway youth, and helped youth find placements, ensuring their safety and well-being.
- Led youth on college tours, offered recommendations, and mentored those facing life challenges, fostering educational and personal growth.
- Supported youth with bipolar and schizophrenic conditions, offering mentorship and connecting them to appropriate resources.
Clerical Office Support for IRS
Dept. of Treasury, IRS
Austin, TX
06.2022 - 09.2022
- Processed tax returns, ensuring accuracy and compliance with IRS regulations to enhance tax administration efficiency.
- Processed taxpayer correspondence for Treasury IRS records.
- Updated taxpayer files using IRS case management systems.
- Reviewed forms for completeness and routing accuracy.
Lead Teacher
The Children's Courtyard
Austin, TX
06.2021 - 02.2022
- Facilitated early childhood development for children ages 2-3 through engaging, age-appropriate activities.
- Worked with children ages 2-3, fostering early childhood development through age-appropriate activities.
- Provided attentive care and support for children, ensuring a safe and nurturing environment, including hygiene practices.
Administrative Assistant
Big Mamas kids
Round Rock, TX
01.2021 - 06.2021
- Managed day-to-day operations for all staff, ensuring smooth workflow and office efficiency.
- Monitored office supplies and placed timely orders to ensure consistent inventory for smooth operations.
- Managed incoming phone calls and faxes, ensuring effective communication with clients and colleagues., responding promptly to inquiries and facilitating effective communication.
- Responded to emails and faxes, ensuring timely and accurate information exchange with clients and staff.
- Assisted with TRS and NAC processes, ensuring adherence to compliance standards and quality benchmarks., contributing to compliance and program quality.
Program Specialist
CLAYTON YOUTH ENRICHMENT SERVICES
Fort Worth, TX
01.2020 - 01.2021
- Completed paperwork accurately and efficiently to ensure program compliance and thorough documentation.
- Located housing for victims, providing safe accommodations and improving client outcomes.
- Coordinated services by sending emails to maintain communication with clients and partners. to coordinate services and maintain communication with clients and partners.
- Completed paperwork accurately and efficiently, supporting program documentation and compliance.
- Coordinated services and maintained communication with clients and partners through timely email correspondence.
Teacher
Dear ones daycare
Fort Worth, TX
10.2019 - 12.2019
- Communicated instructional expectations to students, enhancing student engagement and clarity in learning objectives.
- Prepared and administered subject tests, evaluating student progress to inform and tailor instructional planning.
- Communicated instructional expectations to students, fostering a positive and structured learning environment.
- Taught a class of 11 students, delivering interactive lessons that catered to diverse learning needs and promoted individual growth.
Administrative Assistant/Team Lead
Primrose School
Bee Cave, TX
08.2018 - 11.2019
- Clarified instructional expectations to students, enhancing classroom management and supporting learning goals.
- Filed paperwork and answered phone calls, maintaining organized records and efficient communication.
- Communicated instructional expectations to students, supporting classroom management and learning goals.
- Organized paperwork and managed phone communications, ensuring efficient record-keeping and streamlined communication.
Administrative Assistant/Lead Teacher
Bright Horizons Family Solutions
Austin, TX
04.2017 - 08.2018
- Filed paperwork to ensure accurate records and enhance administrative efficiency.
- Processed payments to maintain timely and accurate financial transactions.
- Filed paperwork to maintain accurate records and support administrative efficiency.
- Created lesson plans to foster engaging and developmentally appropriate classroom activities.
- Supported TRS, NAC, and NACY processes, contributing to program compliance and quality standards.
Education
Crim. Jus. (Bachelor's) -
Huston-Tillotson University
Austin, TXAssociate's degree -
Upper secondary education -
Skills
- Payroll management
- Accounts Payable
- Microsoft Access
- Professionalism
- Executive assistant
- Crisis response
- Office communication
- Presentation preparation
- Time management
- Runaway youth intervention
- Inventory management
- Document management
- Preschool teaching
- Confidential information handling
- Spreadsheet charts
- Clean workspace maintenance
- MS Office
- Outlook
- Writing skills
- Project coordination
- Faxing
- Supervising experience
- Research
- Filing
- Typing
- File organization
- Stakeholder relationship building
- Google Workspace
- Visual communication
- Calendar management
- Customer service
- Word
- Clerical experience
- Parent-teacher communication
- Event coordination
- Youth program development
- Office phone management
- Trauma-informed care
- Grammar proficiency
- School record keeping
- Computer operation
- Vendor relationship building
- Patient interaction
- AI
- Phone etiquette
- Management
- Scheduling
- Interpersonal skills
- Customer complaint resolution
- Toddler Care
- Youth program management
- Email Marketing
- Executive administrative support
- Communication skills
- In-person customer service
- School experience
- Multitasking
- Productivity software
- WordPress
- Organizational skills
- Attention to detail
- Phone answering
- Greeting customers
- Customer engagement
- Zoom
- Phone communication
- Logistics coordination
- Program coordination
- Office management
- Corporate receptionist experience
- Office experience
- Caregiving
- Working with youth
- ADP
- Spreadsheets
- Admissions and enrollment management
- Desktop applications
- Databases
- POS
- Virtual meeting management
- Content marketing
- Word processing
- Paid time off management
- Marketing
- Data Entry
- Microsoft Excel
- Creative software
- Microsoft Teams
- Phone call management
- General management
- Social Media Management
- Collaboration
- Team Building
- Microsoft Office
- Receptionist
- Operations management
- Lesson planning
- Early childhood education center experience
- Content Creation
- Legal documentation
- Childcare
- Survivor support
- Travel coordination
- Product information
- Adobe Acrobat
- HR support
- Task prioritization
- SharePoint
- Administrative Assistant
- Microsoft Outlook
- Employee relationship building
- Inquiry management
- Domestic violence intervention
- Behavior management
- Curiosity
- Government administrative experience
- Correspondence management
- Meeting agenda preparation
- Client interviewing
- Record keeping
- Training support
- Copywriting
- Call center experience
- Content writing
- Team management
- Staff supervision
- Multi-line phone systems
- Hospital experience
- Appointment scheduling
- Supply ordering
- Office maintenance
- Data reporting
- Office supply management
- Client relations
- Intake
- Scanning
- Social work
- Guest relations
- Content Management
- Google Analytics
- Data analysis
- Customer communication
- Excel
- Hospitality receptionist experience
- Student safety monitoring
- Executive calendar management
- Billing
- Mail processing
- Report preparation
- QuickBooks
- Windows
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Publisher
- Expense report preparation
- Video conferencing software
- Payroll
- Domestic violence situation handling
- Administrative experience
- Event planning
- Classroom Teaching
- Video conferencing
- Travel planning
- Resource development
- Dependability
- Invoice processing
- Google Docs
Personal Information
- Title: Administration
- Driving License: Driver's License
- Availability: Willing to relocate to: Fort Worth, TX - Houston, TX
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- CPR Certification
- First Aid
- Certified Notary Public April 2024 to April 2027
Languages
English
Timeline
Administrative Assistant
Texas Department of Families and Protective Services
11.2022 - 05.2026
Clerical Office Support for IRS
Dept. of Treasury, IRS
06.2022 - 09.2022
Lead Teacher
The Children's Courtyard
06.2021 - 02.2022
Administrative Assistant
Big Mamas kids
01.2021 - 06.2021
Program Specialist
CLAYTON YOUTH ENRICHMENT SERVICES
01.2020 - 01.2021
Teacher
Dear ones daycare
10.2019 - 12.2019
Administrative Assistant/Team Lead
Primrose School
08.2018 - 11.2019
Administrative Assistant/Lead Teacher
Bright Horizons Family Solutions
04.2017 - 08.2018
Crim. Jus. (Bachelor's) -
Huston-Tillotson University