Clarice Birch
Charlotte,NC
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Research and Adjustments III Case Manager
Bank Of America
02.2023 - Current
- Manage a caseload of clients, providing research, analysis, and adjustments to their files and records
- Investigate client cases, gather relevant data and documentation, and make recommendations for appropriate actions
- Provide excellent customer service to clients, addressing inquiries and resolving issues.
HR Coordinator
Amazon
06.2019 - 05.2023
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
Paratransit Driver
Keolis Transit
07.2014 - 05.2019
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
Education
Bachelor of Arts -
Antelope Valley College
Lancaster, CA06.2012
High School Diploma -
Littlerock High School
Littlerock, CA01.2006
Skills
- Regulatory Compliance
- Records Management
- Quality Assurance Controls
- Compliance Management
- Benefits Administration
- Payroll Management
- Compensation and Benefits
- Appointment Scheduling
- Data Collection
- Multi-line Phone Talent
Accomplishments
- Analyzed 200+ client cases annually to identify areas for process improvements, resulting in a 15% increase in case resolution efficiency.
- Collaborated cross-functionally with HR, legal, and operations teams to resolve complex client inquiries, achieving a 92% customer satisfaction rating.
- Leveraged data analytics to identify trends and patterns, generating actionable insights that informed tailored recommendations for 50+ clients.
Timeline
Research and Adjustments III Case Manager
Bank Of America
02.2023 - Current
HR Coordinator
Amazon
06.2019 - 05.2023
Paratransit Driver
Keolis Transit
07.2014 - 05.2019
Bachelor of Arts -
Antelope Valley College
High School Diploma -
Littlerock High School