Summary
Overview
Work History
Education
Skills
Software
Timeline
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Clarice Brown

Goose Creek,SC

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
5
5
years of post-secondary education

Work History

Senior Fraud Investigation

Verizon
Home Based(Remote), South Carolina
10.2020 - Current
  • Analyze large amounts of orders & credit applications to find patterns of fraud and anomalies.
  • Contact existing customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Provided exemplary level of customer service to clients and company personnel.

Senior Financial Services Representative

Verizon
North Charleston, SC
11.2014 - 10.2020
  • Handled an influx of incoming & outgoing calls.
  • Negoitated payment arrangements with customers to maintain service.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Completed all training/huddles in a timely manner.
  • Assisted in special projects as assigned.

Patient Collections Representative

Medical University Of South Carolina
Charleston, SC
03.2012 - 11.2017


  • Counseled self-pay patients on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Trained new team members and handles escalation calls.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Completed setoffs, refunds, small balance write offs and other projects as assigned.

REO/Asset Recovery Specialist

First Federal Bank(now South State Bank)
North Charleston, SC
04.2007 - 05.2011
  • Effectively managed inventory of foreclosed real estate properties and manufactured homes.
  • Working knowledge of mortgage banking, familiarity with RESPA, FDCPA &federal and state laws related to legal.
  • Reconciled bank portfolio and prepared end of month reports for executive board meetings.
  • Prepared and amended sales contracts.
  • Analyzed credit bureau disputes and updated them in E-Oscar as necessary.
  • Informed management of trends contributing to delinquent loans.
  • Reviewed inspections, valuation reports, existing and updated bids.
  • Ordered updated reports/bids as needed.
  • Audit all incoming inventory to ensure that the property should be in REO and assign to correct vendor.
  • Filed eviction proceedings and routinely performs follow-ups on the eviction process to ensure timely evictions with minimal delays and cost.
  • Handled insurance claims on manufactured homes.
  • Mitigated risk for the company through proper risk identification, handling, and resolution.
  • Analyzed estimates, recommend and negotiate fees for services related to property maintenance and repairs.

Team Leader

First Federal Bank(now South State Bank)
North Charleston, SC
04.2004 - 04.2007


  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Implemented new working processes to deliver multiple improvements.
  • Handled escalation calls.
  • Worked closely with Account Executives to ensure home visits and inspections were completed.
  • Prevented foreclosures and repossessions with workout plans & modifications.
  • Prepared accounts to submit to Legal Department for write offs, small claims court, foreclosure.

Education

Bachelor of Science - Organizational Management

Voorhees College
Denmark, SC
08.2002 - 05.2004

Associate of Arts - Business

Trident Technical College
Charleston, SC
08.1992 - 08.1995

Skills

Data analysis

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Software

Word

Excel

E-Oscar

Outlook

Sharepoint

Jack Henry

Epic

Timeline

Senior Fraud Investigation

Verizon
10.2020 - Current

Senior Financial Services Representative

Verizon
11.2014 - 10.2020

Patient Collections Representative

Medical University Of South Carolina
03.2012 - 11.2017

REO/Asset Recovery Specialist

First Federal Bank(now South State Bank)
04.2007 - 05.2011

Team Leader

First Federal Bank(now South State Bank)
04.2004 - 04.2007

Bachelor of Science - Organizational Management

Voorhees College
08.2002 - 05.2004

Associate of Arts - Business

Trident Technical College
08.1992 - 08.1995

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Clarice Brown