Word
Clarice Brown
Goose Creek,SC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Senior Fraud Investigation
Verizon
Home Based(Remote), South Carolina
10.2020 - Current
- Analyze large amounts of orders & credit applications to find patterns of fraud and anomalies.
- Contact existing customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Led projects and analyzed data to identify opportunities for improvement.
- Provided exemplary level of customer service to clients and company personnel.
Senior Financial Services Representative
Verizon
North Charleston, SC
11.2014 - 10.2020
- Handled an influx of incoming & outgoing calls.
- Negoitated payment arrangements with customers to maintain service.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Completed all training/huddles in a timely manner.
- Assisted in special projects as assigned.
Patient Collections Representative
Medical University Of South Carolina
Charleston, SC
03.2012 - 11.2017
- Counseled self-pay patients on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members and handles escalation calls.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Completed setoffs, refunds, small balance write offs and other projects as assigned.
REO/Asset Recovery Specialist
First Federal Bank(now South State Bank)
North Charleston, SC
04.2007 - 05.2011
- Effectively managed inventory of foreclosed real estate properties and manufactured homes.
- Working knowledge of mortgage banking, familiarity with RESPA, FDCPA &federal and state laws related to legal.
- Reconciled bank portfolio and prepared end of month reports for executive board meetings.
- Prepared and amended sales contracts.
- Analyzed credit bureau disputes and updated them in E-Oscar as necessary.
- Informed management of trends contributing to delinquent loans.
- Reviewed inspections, valuation reports, existing and updated bids.
- Ordered updated reports/bids as needed.
- Audit all incoming inventory to ensure that the property should be in REO and assign to correct vendor.
- Filed eviction proceedings and routinely performs follow-ups on the eviction process to ensure timely evictions with minimal delays and cost.
- Handled insurance claims on manufactured homes.
- Mitigated risk for the company through proper risk identification, handling, and resolution.
- Analyzed estimates, recommend and negotiate fees for services related to property maintenance and repairs.
Team Leader
First Federal Bank(now South State Bank)
North Charleston, SC
04.2004 - 04.2007
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Handled escalation calls.
- Worked closely with Account Executives to ensure home visits and inspections were completed.
- Prevented foreclosures and repossessions with workout plans & modifications.
- Prepared accounts to submit to Legal Department for write offs, small claims court, foreclosure.
Education
Bachelor of Science - Organizational Management
Voorhees College
Denmark, SC 08.2002 - 05.2004
Associate of Arts - Business
Trident Technical College
Charleston, SC 08.1992 - 08.1995
Skills
Data analysis
Problem-Solving
Multitasking Abilities
Effective communication
Accounts Receivables
Fraud detection
Strong Analytical Skills
Software
Excel
E-Oscar
Outlook
Sharepoint
Jack Henry
Epic
Timeline
Senior Fraud Investigation
Verizon
10.2020 - Current
Senior Financial Services Representative
Verizon
11.2014 - 10.2020
Patient Collections Representative
Medical University Of South Carolina
03.2012 - 11.2017
REO/Asset Recovery Specialist
First Federal Bank(now South State Bank)
04.2007 - 05.2011
Team Leader
First Federal Bank(now South State Bank)
04.2004 - 04.2007
Bachelor of Science - Organizational Management
Voorhees College
08.2002 - 05.2004
Associate of Arts - Business
Trident Technical College
08.1992 - 08.1995