Clarice Domenici De Souza
Summary
Stars Vacation Homes (October 2021 - March 2023)
Property Management Company
Inspections (October 2021 - April 2022):
Conducted property inspections to ensure compliance with quality standards.
Identified and reported maintenance issues for timely resolution.
Ensured guest satisfaction through regular property inspections.
Customer Service Representative (April 2022 - March 2023):
Handled customer inquiries and provided support through various channels such as email, phone, and online platforms like Airbnb, VRBO, Booking, etc.
Managed payment of invoices and scheduled various maintenance tasks.
Coordinated routine maintenance activities such as air conditioning filter replacement, pool filter replacement, curtain and duvet cleaning, carpet cleaning, and pressure washing.
Managed damage claims and resolutions through platforms like Airbnb, monitoring cases and arranging item replacement or repairs.
Assisted with licensing and registration processes for new properties in Polk County, Orange County, and Osceola County, including completing POA, DBPR, BTR, TDT forms, and submitting payments.
Skills
- Although not my primary role, gained knowledge and familiarity with property listing procedures on Airbnb While listing properties on Airbnb was not part of my official responsibilities, I was always eager to learn and acquire new skills
- Responded to guest reviews and feedback on Airbnb Channel, ensuring prompt and professional communication
- Microsoft Excel: Proficient in using Excel for data management and analysis
- Fast Learner: Quick to grasp new concepts and tasks
- Multitasking: Skilled in handling multiple responsibilities and tasks efficiently
Language Proficiency:
Portuguese: Native language
English: Intermediate proficiency in written and verbal communication, continuously improving language skills through current studies.
Aditional Information
Years of Residence in the United States: 4 years (since June 2019).
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