Clariel Rivas
Bronx,NY
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
10
10
years of professional experience
Work History
Case Worker
Health and Hospitals
01.2023 - Current
- Conduct Exit planning interview.
- Assist guest with completion of legal documentation and forms
- Answer questions and provide ID, immigration resources,housing, medical and other resources
- Provide translation and Interpretation assistance for Social Workers, Acs, and other departments
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess clients' home environment and provide support.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
Member Service Administrator
New Settlement Community Center
08.2020 - 09.2021
- Provide quality customer service to the center visitors to maximize recruitment and retention of center memberships
- Maintain and update all center documents as requested; Correspond to e-mail, phone and written inquiries
- Provide any additional assistance needed within coordination of center settings and events
- Serve as interpreter for Spanish speaking members and guest
- Monitor all office supplies stock and tidiness
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
Brand Ambassador
Nike
06.2014 - 12.2018
- Ambassador for the Jordan brand and Jordan Terminal 23 facility based in New York, NY
- Curate ideas into event planning and coordination of athletic development programs/leagues
- Monitor nutrition and fitness progress for participants; Coaching
- Monitor all health programs for the young athletes
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Brand Specialist
COWORX STAFFING Service
02.2017 - 12.2022
- Specialized in the sales, promotion, and marketing of men and women’s fragrances for the following brands; such as Versace, Moschino
- Strategically place promotional items, POS and temporary booths, throughout the sales floor of Macy’s, in order to entice consumers to purchase fragrances
- Developed business relationships with customers in order to get repeat purchases and drive up sales
- Implemented innovative influencer marketing initiatives to expand reach and drive consumer interest.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Generated substantial revenue increases by identifying untapped markets and capitalizing on emerging trends within the industry.
- Managed creative projects from inception to completion, ensuring timely delivery and exceptional results.
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Mentored junior team members to foster professional growth within the organization.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Education
Bronx community college
Bronx, NYHigh School Diploma -
Brandeis High School
New York, NY06.2006
Skills
- Bilingual (English & Spanish)
- Excellent verbal communication skills
- Excellent written communication skills
- Excellent interpersonal communication skills
- Microsoft Word
- 30 wpm typing speed
- Social media savvy
- Ethical Practice
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Case Worker
Health and Hospitals
01.2023 - Current
Member Service Administrator
New Settlement Community Center
08.2020 - 09.2021
Brand Specialist
COWORX STAFFING Service
02.2017 - 12.2022
Brand Ambassador
Nike
06.2014 - 12.2018
High School Diploma -
Brandeis High School
Bronx community college
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