CLARIFEL FERRER
Honolulu,USA
Summary
Goal-oriented individual aiming to utilize communication and analytical capabilities, training background, and customer service experience to resolve client issues with professionalism and a friendly demeanor, contributing to organizational advancement.
Dynamic professional recognized for leadership and communication expertise. Balances competitive spirit with teamwork, ensuring alignment with organizational goals. Detail-focused and adept in leveraging technology to drive results.
Overview
26
26
years of professional experience
Work History
Marketing Specialist
Hawaii FCU
Honolulu, HI
02.2021 - Current
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Conducted market research to identify trends, customer preferences, and competitive landscape insights.
- Drove email marketing strategies, resulting in improved open rates through targeted audience segmentation techniques.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
Loan Officer
Hawaii FCU
Honolulu, HI
06.2020 - 01.2021
- Evaluated loan applications to determine creditworthiness and risk levels.
- Provided guidance on loan products, terms, and conditions to clients.
- Facilitated communication between borrowers and underwriters for seamless processing.
- Analyzed financial documents to ensure compliance with regulations and policies.
Marketing Assistant
Hawaii FCU
Honolulu, HI, USA
06.2017 - 06.2020
- Developed and executed marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to ensure alignment on marketing initiatives and objectives.
- Analyzed campaign performance metrics to optimize future marketing strategies.
- Coordinated events and promotions to drive customer engagement and brand loyalty.
- Maintained updated records of marketing activities, supporting efficient workflow and reporting processes.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Member Service Representative
Hawaii FCU
Honolulu, HI
03.2016 - 06.2017
- Supported efficient processing of account transactions to enhance customer service.
- Assessed member feedback to drive improvements in service delivery processes.
- Delivered exceptional service to a large customer base each day, prioritizing customer satisfaction and fostering a welcoming environment.
Retail Specialist
Macy's Inc.
Honolulu, HI, USA
07.2014 - 08.2015
- Resolve customer concerns in a friendly and efficient manner while adhering to business policies and mission.
- Awarded with "Magic 6" for the year 2014.
Support Associate
Macy's Inc.
Honolulu, HI, USA
09.2013 - 07.2014
- Main tasks cover the following: signing, merchandising/ price change, receiving/ processing
Educator
Faith Christian School
Philippines
01.2010 - 08.2013
- Facilitates Christian learning to 20-30 students/class
- Maintains open-communication line with parents and clients for smoother, healthier and functional relationship;
- Toastmaster club facilitator, program facilitator, master of ceremonies and voice over talent;
- Overseer of the school organ in the elementary department for three years
Educator
Manila Hankuk Academy
Philippines
01.2008 - 01.2010
- Teach Koreans ESL while integrating the Christian worldview;
- Contributor and editor for the English school organ
Site Development Assistant
RFV Allianz
Mandaluyong City, Philippines
01.2006 - 01.2008
- Collaborate with clients and potential investors in setting up their fuel business;
- Prepares all the important documents, project studies and contracts;
- Approves or refuses and application after rigorous review on viability
Administrative Assistant/ Customer Service
TOYOTA Shaw Inc.
Mandaluyong City, Philippines
01.2000 - 01.2003
- Responsible for assisting the office manager in managing the activities of the executive office;
- Includes management and clerical aspect
Education
Master of Arts - Education (units acquired)
Roosevelt College
Manila, PhilippinesCertificate in Teaching Education - License Acquired
Roosevelt College
Manila, PhilippinesBachelor of Arts - Mass Communication
Divine Word College
Laoag City, PhilippinesSkills
- Internet marketing
- Market analysis
- Performance metrics and SEO
- Direct postal campaigns
- Promotion asset arrangement
- Product branding
- Team-oriented approach
- Social engagement management
Summary Qualifications
Results-oriented, hands-on professional; major strengths include strong leadership, effective communication skills, competitive yet can be a strong team player, detail oriented, clear vision to accomplish the company goals; computer and internet literate.
Timeline
Marketing Specialist
Hawaii FCU
02.2021 - Current
Loan Officer
Hawaii FCU
06.2020 - 01.2021
Marketing Assistant
Hawaii FCU
06.2017 - 06.2020
Member Service Representative
Hawaii FCU
03.2016 - 06.2017
Retail Specialist
Macy's Inc.
07.2014 - 08.2015
Support Associate
Macy's Inc.
09.2013 - 07.2014
Educator
Faith Christian School
01.2010 - 08.2013
Educator
Manila Hankuk Academy
01.2008 - 01.2010
Site Development Assistant
RFV Allianz
01.2006 - 01.2008
Administrative Assistant/ Customer Service
TOYOTA Shaw Inc.
01.2000 - 01.2003
Master of Arts - Education (units acquired)
Roosevelt College
Certificate in Teaching Education - License Acquired
Roosevelt College
Bachelor of Arts - Mass Communication
Divine Word College