Clarisa Fernandez
Dallas,TX
Summary
Bilingual individual seeking a position with a growing company where my education in Public Health and experiences can be put to good use. To seek and maintain full-time position that offers professional challenges utilizing my interpersonal skills, customer service, and time management skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Child And Family Guidance Center
Dallas, Texas
10.2021 - 07.2022
- Answered constant flow of customer calls with minimal wait times and directed calls to appropriate department.
- Offered advice, explained financial services, and assisted customers, while paying attention to special needs or wants.
- Interview patients for services by pre-screening insurances and evaluated current patients to maintain records up to date.
- Clarified customer issues by actively listening and determined root cause of problems to resolve complaints.
Patient and Community Outreach (Remote Internship)
Leukemia And Lymphoma Society
Dallas, TX
09.2020 - 12.2020
- Contacted and connected low-income/minorities patients with available financial and care-giving assistant services to decrease financial barriers.
- Translated welcome pamphlets and service information from English to Spanish to improve health literacy.
- Wrote down patient interaction, update accounts, and referred patients applications to appropriate team members through salesforce program.
Resident Advisor
Sam Houston State University
Huntsville, TX
08.2017 - 05.2019
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies, safety standards, and conducted daily welfare checks throughout building, while documenting policy violations and interactions.
- Solved grievances and mediated complaints by collaborating with residents.
- Planned and organized social and health educational activities to promote community building and personal development among Pre-nursing/health science students.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville12.2020
Skills
- Networking with Staff
- Paperwork Organization
- Conflict Negotiation
- Electronic Medical Record Software
- Educational Outreach
- Counseling Skills
- Microsoft Suite
- Coordinating Services
Timeline
Customer Service Representative
Child And Family Guidance Center
10.2021 - 07.2022
Patient and Community Outreach (Remote Internship)
Leukemia And Lymphoma Society
09.2020 - 12.2020
Resident Advisor
Sam Houston State University
08.2017 - 05.2019
Bachelor of Science - Public Health
Sam Houston State University
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