Clarisa Fernandez
Dallas,TX
Summary
Bilingual individual seeking a position with a growing company where my education in Public Health and experiences can be put to good use. To seek and maintain full-time position that offers professional challenges utilizing my interpersonal skills, customer service, and time management skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Child And Family Guidance Center
Dallas , Texas
2021.10 - 2022.07
- Answered constant flow of customer calls with minimal wait times and directed calls to appropriate department.
- Offered advice, explained financial services, and assisted customers, while paying attention to special needs or wants.
- Interview patients for services by pre-screening insurances and evaluated current patients to maintain records up to date.
- Clarified customer issues by actively listening and determined root cause of problems to resolve complaints.
Patient and Community Outreach (Remote Internship)
Leukemia And Lymphoma Society
Dallas , TX
2020.09 - 2020.12
- Contacted and connected low-income/minorities patients with available financial and care-giving assistant services to decrease financial barriers.
- Translated welcome pamphlets and service information from English to Spanish to improve health literacy.
- Wrote down patient interaction, update accounts, and referred patients applications to appropriate team members through salesforce program.
Resident Advisor
Sam Houston State University
Huntsville , TX
2017.08 - 2019.05
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies, safety standards, and conducted daily welfare checks throughout building, while documenting policy violations and interactions.
- Solved grievances and mediated complaints by collaborating with residents.
- Planned and organized social and health educational activities to promote community building and personal development among Pre-nursing/health science students.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville12.2020
Skills
- Networking with Staff
- Paperwork Organization
- Conflict Negotiation
- Electronic Medical Record Software
- Educational Outreach
- Counseling Skills
- Microsoft Suite
- Coordinating Services
Timeline
Customer Service Representative
Child And Family Guidance Center
2021.10 - 2022.07
Patient and Community Outreach (Remote Internship)
Leukemia And Lymphoma Society
2020.09 - 2020.12
Resident Advisor
Sam Houston State University
2017.08 - 2019.05
Bachelor of Science - Public Health
Sam Houston State University
Similar Profiles
Saphira SilaSaphira Sila
Program Coordinator at The Child And Family Guidance CenterProgram Coordinator at The Child And Family Guidance Center
Lauren LeMoineLauren LeMoine
Director Of Human Resources at Family and Child Guidance CenterDirector Of Human Resources at Family and Child Guidance Center
Jennifer Mailhot, LPCJennifer Mailhot, LPC
SSTRY Program Director at The Child & Family Guidance CenterSSTRY Program Director at The Child & Family Guidance Center