CLARISA MIRANDA
San Diego,CA
Summary
Compassionate social work graduate with an AA in Social Work, dedicated
to advocating for individuals and families. Skilled in support services,
resource coordination, and community outreach. Passionate about
empowering underserved populations and making a meaningful impact.
Overview
9
9
years of professional experience
Work History
Social Work Intern
Sharia’s Closet
San Diego, California
03.2025 - 05.2025
- Coordinated client services and distributed community resources to enhance access.
- Demonstrated professionalism and empathy while providing client-centered support.
- Organized and distributed clothing donations to support families in need.
- Fulfilled 40-hour field internship requirement during Social Work studies.
Bank Teller
Wells Fargo Bank
San Diego
09.2019 - 01.2021
- Processed high-volume cash transactions with precision, ensuring 100% accuracy in deposits, withdrawals, and transfers.
- Balanced cash drawers daily, reconciling discrepancies and ensuring error-free transactions.
- Delivered exceptional customer service, efficiently addressing inquiries, resolving concerns, and enhancing customer satisfaction.
- Maintained strict compliance with banking regulations, security protocols, and internal policies to protect customer information.
- Promoted banking products and financial solutions, identifying customer needs to drive revenue growth.
- Assisted customers with digital banking solutions, facilitating increased adoption of mobile and online banking services.
- Collaborated with branch staff to optimize operations and enhance service efficiency.
- Recognized for strong attention to detail, consistently achieving high accuracy rates in transaction processing and record-keeping.
Recruitment Assistant
Southwest Staffing
San Diego
03.2017 - 01.2018
- Managed recruitment processes, including resume screening, interview coordination, and candidate communication, to provide a seamless hiring experience.
- Collaborated with hiring managers to assess staffing needs, provide timely updates, and support strategic workforce planning.
- Improved recruitment processes by identifying areas for enhancement through team discussions and implementing best practices.
- Organized recruitment data in Google Docs and Microsoft Suite (Excel, Word, Outlook) to track candidates and recruitment progress effectively.
- Facilitated new employee onboarding, providing essential resources and guidance for a smooth transition into the company.
Customer Service Associate
Nordstrom
San Diego
12.2015 - 01.2017
- Delivered outstanding customer service, creating a positive shopping experience and building strong customer relationships.
- Resolved customer inquiries and complaints promptly, applying strong problem-solving skills to improve customer satisfaction and retention.
- Processed cash, credit, and digital transactions accurately and efficiently, ensuring compliance with company policies and reducing transaction discrepancies.
- Collaborated with team members to exceed sales targets, fostering a high-performing, customer-focused environment.
- Assisted with inventory management, restocking shelves, monitoring stock levels, and optimizing product displays to drive sales.
- Maintained store cleanliness and organization, ensuring a visually appealing and welcoming shopping atmosphere.
Education
Associates of Art - Social Work
SOUTHWESTERN COLLEGE
05-2025
High School Diploma -
OTAY RANCH HIGH SCHOOL
06-2011
Skills
- Client Advocacy
- Assessment & Goal Setting
- Case Documentation
- Interviewing Techniques
- Cultural Competence
- Human Behavior & Social Environment
- De-escalation
- Active Listening
- Problem-Solving
- Bilingual Communication
- Time Management
- Organization
- Adaptability & Resilience
- Teamwork & Leadership
- Team leadership
- Critical thinking
- Microsoft Office Suite
- Data entry
- Ethical boundaries
- Team leadership
Leadership Campus Involvement
SWC MAMS (MUJERES AYUDANDO MUJERES TO SUCCEED), Member 2023-2025, Participated in club meetings and discussions focused on student empowerment and success., Attended workshops and networking events to enhance academic and professional growth., Engaged with peers and supported initiatives that promote mentorship and community building.
Core Social Work SKILL(Academic & Practical)
• Assessment & Goal Setting: Trained in evaluating client needs and co-creating actionable service plans.
• Active Listening & Empathy: Mastery of verbal and non-verbal communication techniques to build rapport with diverse populations.
• Cultural Competence: Deep understanding of working with individuals from various socio-economic, ethnic, and cultural backgrounds.
• Case Documentation: Skilled in writing objective, clear, and concise case notes and progress reports
• Ethical Practice & Boundaries: Strong grasp Code of Ethics, including client confidentiality and professional boundaries.
• Crisis Intervention Models: Knowledge of the steps required to de-escalate high-stress situations safely.
• Human Behavior & Social Environment: Understanding how systemic factors (housing, family dynamics, policy) impact individual well-being.
• Interviewing Techniques: Experience in conducting structured and semi-structured interviews to gather client history.
Timeline
Social Work Intern
Sharia’s Closet
03.2025 - 05.2025
Bank Teller
Wells Fargo Bank
09.2019 - 01.2021
Recruitment Assistant
Southwest Staffing
03.2017 - 01.2018
Customer Service Associate
Nordstrom
12.2015 - 01.2017
Associates of Art - Social Work
SOUTHWESTERN COLLEGE
High School Diploma -
OTAY RANCH HIGH SCHOOL