Clarisa Mondragon
Anaheim,CA
Summary
Capable pharmacy team member with over 10 years of experience in the retail and specialty pharmacy settings. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN MANAGER
Caremeds Pharmacy
11.2020 - Current
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Managed administrative functions of pharmacy.
- Guided, coached and lead team, delegating tasks and evaluating performance and progression.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased employee productivity by 20% through training and mentorship.
PHARMACY TECHNICIAN
Walgreens
10.2012 - 11.2020
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
- Managed opening and closing duties for pharmacy.
- Processed claims for third party prescription services in a timely and efficient manner.
- Communicated with physicians to obtain authorization for prescription refills.
- Assisted with inventory management by ordering, unpacking, checking and storing pharmaceutical shipments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
A.S - CHEMISTRY
Sandhills Community College
Pinehurst, NC07.2019
PHARMACY TECHNICIAN -
North Orange County Regional Occupational Program
Anaheim, CA06.2012
Skills
- Pharmacy Operations Management
- Administrative Support
- Troubleshooting Malfunctioning Equipment
- Supervising Technicians
- Organization and Prioritization
- Problem-Solving Skills
- Managing Prescription Refills
- Prescription Filing and Labeling
- Insurance Billing
- Workflow Optimization
- Ordering and Stocking Medications
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy Technician License - CA State Board of Pharmacy
- Pharmacy Technician License – TX State Board of Pharmacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PHARMACY TECHNICIAN MANAGER
Caremeds Pharmacy
11.2020 - Current
PHARMACY TECHNICIAN
Walgreens
10.2012 - 11.2020
A.S - CHEMISTRY
Sandhills Community College
PHARMACY TECHNICIAN -
North Orange County Regional Occupational Program
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