Clarise Burton

This position reports to senior leadership and is responsible for administrative and clinical direction of multiple direct-service programs and services at BACS. This position oversees operations including clinical, administrative, fiscal, and quality improvement to promote the highest element of service provision. The position is responsible for successfully implementing new programs and services and adhering to our strategy and growth plan. This position completes regulatory applications, funding applications, and more to ensure new business.

• Independently directs programs and ensures all contracts, laws, and regulations are met.
• Works as part of the Operations Group of all Associates to collectively run the operations of BACS programs.
• Train and develops department leaders and management staff for specific projects and ongoing operational needs.
• Assisted senior leadership in managing all aspects of operations.
• Assures that services are provided in collaboration with all applicable funding streams and regulations.
• Supervises managers and/or supervisors including hiring, training, and performance management.
• Responsible to assure the maintenance of records and other administrative requirements of all programs. Responsible to ensure compliance with documentation and charting requirements for all funding streams.
• Responsible for Continuous Quality Improvement and works with the teams to implement systems for CQI.
• Responsible to ensure contract compliance with all funders to include grant management, presentations and reports.
• Establishes a harmonious working relationship with the community and coordinate services with appropriate community based organizations as needed to highlight the value and the purpose of programming.
• Participates in the development of new programs and services including grant writing, speeches, presentations, and more.
• Participates in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.
• Led teams of up to 122 personnel, supervising daily performance as well as training and improvement plans.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Reviews proposed regulatory changes and evaluated potential impacts on business operations.
• Establishes team priorities, maintained schedules and monitored performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed senior-level personnel working in marketing and sales capacities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Manages daily program operations of direct service programs, directing clinical, administrative, fiscal, and quality improvement functions to optimize service provision for direct care staff of 8 and clients.

• Consulted project stakeholders frequently to analyze progress and adjust strategies accordingly.
• Engaged with customers and clients to ascertain business needs and requirements.
• Trained team members on effective productivity strategies to meet challenging objectives.
• Managed and solved technical, financial, and operational problems via teamwork with team members and directors.
• Utilized project management methodologies and tools to define and implement projects.
• Supervised multiple strategic endeavors with a range of sub-projects and workstreams.
• Detected program challenges and articulated possible effects to team.
• Created and managed logistics workflows, procedures, and reports.
• Worked alongside business leadership to determine priorities influenced by business needs, resource capabilities, and risk factors.
• Established teams to fulfill project goals and objectives for several projects.
• Engineered effective strategies to meet essential customer and user requirements.
• Oversaw and coordinated administrative and daily program operations in compliance with policies and regulations.
• Coordinated workshops and implemented personalized training to elevate team members' knowledge.
• Evaluated industry best practices in order to support training development and program content.
• Exhibited strong writing and presentation skills to craft briefs, memorandums, and analytical reports for clients.
• Collaborated with cross-functional stakeholders to oversee strategic initiatives.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Engaged in pilot tests and refined programs based on feedback and results.
• Engaged in vendor selection and management process for program initiatives.
• Nurtured and enhanced enduring client relationships through effective issue resolution and dynamic communication skills.
• Led and advised team members to ensure consistent high productivity and performance outcomes.
• Managed purchasing, sales, and customer account operations efficiently.
• Mitigated operational risks through systematic data organization for performance trend forecasting.
• Outlined issues to higher management with extensive clarity.
• Sourced, appointed, and guided initial personnel in developing critical internal functions and outlining responsibilities for organization.
• Assessed employee attendance and punctuality, addressing frequent challenges rapidly to prevent the establishment of long-term behaviors.
• Launched forward-thinking strategies to strengthen employee loyalty and lower recidivism.
• Led implementation of gender diversity and cultural awareness programs, paired with upgraded reporting tool improving operational standards.
• Eliminated financial variances while auditing and confirming accuracy of billing invoices and expense reports.
• Ensured collaboration with all applicable funding streams for compliant service provision. Achieved contract adherence by managing grants and generating accurate reports.
• Crafted and delivered presentations focused on grant management compliance.
• Managed staff oversight including recruitment, training, and performance assessments.
• Supported interns with individual and group supervision for licensure-related clinical hours. Promoted best practices in staff training to elevate service effectiveness. Evaluated intern progress to ensure competency in clinical skills.
• Orchestrated implementation of service delivery model reflecting organizational vision and values. Delivered consumer-centered services tailored to be needs-driven, strength-based, and culturally relevant.
• Manages the flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
• Executed record maintenance and administrative duties, ensuring meticulous documentation. Achieved compliance with all funding stream documentation and charting standards.
• Institutes continuous quality improvement standards and engages with staff to create systems for CQI.
• Utilize strength-based language and philosophy for effective and conscientious communication throughout program management and supervision efforts.
• Engage in training sessions aimed at advancing agency professional and personal development
• Directs site management of assigned site with focus on facilities and IT management, safety inspections, supply inventory, ordering, emergency plans, and site safety.

Senior Case Manager is responsible for overseeing the violence prevention case management team in their efforts in reducing youth violence and violent crime by engaging high-risk youth (ages 14-24) and their families in locations throughout Washington, DC. The Senior Case Manager guides case manager’s in providing case management and assists Director of Community Services with administrative tasks related to program management.

• Provides day-to-day supervision of Case Managers, implementing all applicable human resource policies and procedures.
• Guides staff in providing case management utilizing trauma informed care and strengths-based approach.
• Supports staff in handling difficult or complex cases.
• Assists with training case management staff in case management approach, trauma informed care principles, harm reduction practices, and motivational interviewing as well as in program-specific policies and procedures.
• Promotes professional development of staff.
• Ensures timely and accurate data management including case notes, assessments, client files, and other data management systems.
• Assists the Director of Community Services with reporting and administrative tasks related to program management.
• Provides on call coverage as needed as part of the programmatic management team rotation.
• Other duties as required
• Provided safety planning, crisis intervention and case management to clients.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.

Population includes women who are incarcerated, children of the incarcerated women, and the caregivers of the children. Services include Healing Circles and Family Group Conferences to aid with their transition back into the community along with small group mentoring for the children. Effectively plans and implements interventions in the progress of case planning. Make appropriate referrals to alcohol and substance abuse treatment, mental health services, and supports clients to access public benefit programs and based on assessment need and will of the client to engage in services. Maintain relationships with other community agencies, educational institutions, businesses, and service providers to advocate for clients. Participate in internal and external meetings to advocate for needed resources and services; and to ensure clients are provided with all possible resources available.

• Ensure that all progress notes of engagement activities, client contacts, and clinical notation are recorded in the client electronic record.
• Review files for each participant ensuring the requirements documents have been completed and documented. Review current skills of Case Managers, provide appropriate work assignments and case supervision.
• Identify strengths and deficiencies and develop a professional development plans with assigned staff. Ensure the appropriate annual trainings are completed and documented for program audit.
• Provide leadership, and actively engage new staff in developing knowledge of CSC strengths-based framework. Acts as a resource for new staff by providing guidance and support when necessary.

Primary Role: Carries out programs to prevent sexual violence, help survivors, and ensure that perpetrators are brought to justice and provides support services to members of the military community affected by sexual assault.

• Assist hotline users through online chats.
• Answer crisis calls routed through the telephone helpline (Safe Helpline)
• De referrals through Safe Helpline texting service.
• Utilize crisis intervention best practices, including safety planning, brainstorming and listening skills, to provide compassionate support to hotline users (online and phone hotlines).
• Gather necessary information from Safe Helpline users and provide accurate referral services to Department of Defense community.

Primary Role: Provides comprehensive housing navigation services, develop housing plans in collaboration with the client, identify housing barriers and specific housing related tasks to be accomplished that support short and long term housing stability for persons living with HIV/AIDS.

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Makes appropriate referrals and will advocate on behalf of clients with mortgage companies, landlords, housing providers, utility service providers, social service agencies, etc.;
• Assist individuals in seeking their highest level of independence;
• Assist individuals in identifying solutions without judgement;
• Provide motivational support for at-risk households;

Primary Role: Essential staff that ensures the safety of the building, enforcing resident rules, serving as a part of the emergency response team, communicates with case managers to ensure that clients are receiving the case management services that they need, and provides a culture of hope and transformation.

• Kept residents safe, controlled, and in proper locations.
• Updated documentation with latest information about residents, incidents, and infractions.
• Treated all residents and staff with utmost respect.
• Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
• Enforced policies and safety standards through building and room rounds.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Provided crisis management and intervention during emergency situations.
• Developed, implemented and monitored residential policies and procedures.
• Implements and operates COH's program procedures, adhering to all policies and expectations outlines in the Resident Monitor handbook;
• Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are two staff at Girard St. and one staff person at Hope Apartments on duty for the next shift;
• Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;
• Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff.
• Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;
• Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;
• Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;

Primary Role: Case Management of veteran's and families, who are homeless. Provides need assessments. Develops individualized housing stability plan that includes specific goals toward securing stable housing. Case manager links veterans to VA benefits and other community resources. Provides intensive collaboration with veteran to ensure progress from the time of intake until exit from the program.

• Researched best practices and developed strategies to improve program outcomes.
• Partnered with local organizations to expand access to social and community services.
• Participated in community events to promote services and engage with public.
• Assessed community needs and identified resources for social and community service programs.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Provide case management services to veteran families on all housing and social service issues in order to resolve problems and improve their housing/financial situation;
• Complete appropriate comprehensive housing assessments for applicants applying for Supportive Services for Veteran Families (SSVF) Program services;
• Develop housing plans in collaboration with the veteran, identifying specific housing related tasks to be accomplish that support short and long term housing stability;
• Access appropriate support services and programs (including SSVF and non-SSVF financial assistance programs) that will assist the veteran stabilize their housing situation;
• Assist veterans apply for appropriate Veteran Administration (VA) and public benefit programs;
• Connect veterans with on-going VA and/or community based case management services to support long term self-sufficiency; Advocate on the behalf of veterans with landlords, social service agencies, etc.;
• Assist homeless veteran's secure appropriate temporary and/or permanent housing

Primary Role: Participate in the hiring process of new employees; supervise a staff of six employees, conduct outcomes data documentation, complete administrative reports, case management of transitional housing program for women and children (families), who are homeless and abused. Develops therapeutic relationships with each program participant, assess strengths and needs, creates goals as well as implements and monitor each case management plan. Provides supportive counseling and facilitates groups.

• Develop, implements, monitors and evaluates the program's objectives, structure, services and policies and procedures.
• Conduct potential employee interviews and make recommendations for hiring, as well as train, schedule, and supervise staff and provides on-call direction and support to all staff.
• Manages the ongoing operations of the program to meet programmatic objectives including overseeing all activities of the program and ensure the safety and security of all the occupants and the physical site.
• Conducts tours of the program and makes presentations and submits all required forms, reports and oversees program client referrals and audits of program files.
• Coordinates services with clinical specialist and other contractors and screens, train and monitors volunteers.
• Maintains largest case load, maintains Staff Personnel Files, upkeep of program grants, and data entry
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Provided leadership, guidance and support to staff members.
• Implemented strategies to increase public awareness of social and community service programs.
• Developed and implemented training programs for staff.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Primary Role: Case Management of transitional housing program for women and children (families), who are homeless and abused. Develops therapeutic relationships with each program participant, assess strengths and needs, creates goals as well as implement and monitor each case management plan. Provides supportive counseling and facilitates groups.

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Orients new participants and meets regularly with each participant identifying resources and links each participant to a comprehensive set of services.
• Advocates for services to assist all of the program participants as well as establish and maintains professional contacts with staff from other organizations to ensure coordinated services.
• Accompanies and/or transports individuals to appointments as needed, providing supportive counseling, and problem resolution and crisis intervention services.
• Intervenes during and after an incident ensuring that the program participants adhere to the agreed upon program expectations. Addresses instances of non-adherence to program policies and/or procedures.
• Completes all appropriate forms, maintaining accurate, thorough documentation in a timely manner reflecting all case management and counseling functions and activities.
• Communicates all essential issues to all relevant contacts and gathers as well as incorporates information from other sources regarding the individual and develops and conducts a variety of psycho-educational and /or support groups and activities.
• Provides positive role modeling, teaching a range of daily living, coping and social skills, emotional self-management, problem solving, safety planning, communication, cooking, budgeting, time management, organizational skills) to all program participants.

Primary Role: Supported Community-Based Matches and Coordinated School-Based matches through scheduled in-person, case management, telephone and electronic contact while ensuring that barriers are identified and addressed.

• Support families as well as matches problem-solve day to day issues.
• Demonstrated high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Coordinated needed services and resources for families in need of additional care.
• Provided advice, training, and positive reinforcement to families and matches.
• Established, monitored and set goals for new match growth, match length, support contact compliance and customer satisfaction.
• Coordinated with other departments to identify possible partnerships.
• Staffed and promoted agency events and provide support for other efforts as necessary.
• Documented and monitored all elements of match support and supervision.
• Conducted exit interviews with all parties at match closure. Assess reasons for match closure and re-match or re-engagement potential.
• Assessed individual training needs, information and support needs for each match participant to ensure a positive and satisfying experience for both youth and volunteer.
• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Developed and coordinated after-school programs and activities.
• Communicated with parents to encourage active parental participation in education.