Clarissa Bannon
Oak Lawn,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Continental Air Transport- Chicago School Transit
Chicago, IL
10.2017 - Current
- Ensured smooth daily operations with timely completion of all essential tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for DOT compliance.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of the service.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Reservation Agent
Continental Airport Express
Chicago, IL
06.2014 - 10.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
- Handled billing information over phone.
Education
ASSOCIATE IN APPLIED SCIENCE - TRAVEL BUSINESS MANAGEMENT
Moraine Valley Community College
12.2015
CERTIFICATE OF COMPLETION - TRAVEL-TOURISM
Moraine Valley Community College
12.2015
ASSOCIATE DEGREE - HOTEL AND RESTAURANT MANAGEMENT
Wesleyan University of the Philippines
01.2010
4 YEARS HIGH SCHOOL -
Manuel V. Gallego Philippines
01.2007
Skills
- Problem Solving
- Team Collaboration
- Hiring and Training
- Microsoft Office Suite
- Office Management
- Familiar with Drug and Alcohol rules and regulation
- Organization and Multitasking
- Office Administration
References
- Robert Leib, (708) 288-7104
- Michael Mairson, (312) 536-1299
Timeline
Administrative Manager
Continental Air Transport- Chicago School Transit
10.2017 - Current
Reservation Agent
Continental Airport Express
06.2014 - 10.2017
ASSOCIATE IN APPLIED SCIENCE - TRAVEL BUSINESS MANAGEMENT
Moraine Valley Community College
CERTIFICATE OF COMPLETION - TRAVEL-TOURISM
Moraine Valley Community College
ASSOCIATE DEGREE - HOTEL AND RESTAURANT MANAGEMENT
Wesleyan University of the Philippines
4 YEARS HIGH SCHOOL -
Manuel V. Gallego Philippines